Architosh is a leading platform dedicated to providing news, insights, and resources related to architecture, engineering, and design technology. We are committed to exploring the intersection of technology and design, helping professionals stay informed about the latest trends and tools in the industry. We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our team and assist our users in navigating our platform and services.

Position Overview:
As a Technical Support Specialist at Architosh, you will be responsible for providing exceptional support to our users, addressing their technical inquiries, and ensuring a seamless experience with our platform. Your expertise in technology and strong communication skills will be essential in helping our users maximize the value of our resources.

Key Responsibilities:

Respond to user inquiries via email, chat, and phone, providing timely and effective technical support.
Troubleshoot and resolve technical issues related to our website, software tools, and resources.
Assist users in navigating the Architosh platform, including account management and content access.
Collaborate with the development team to identify and escalate technical issues as needed.
Create and maintain documentation for common issues and solutions to enhance the support process.
Provide feedback to improve user experience and contribute to the development of new features.

Qualifications:

Proven experience in a technical support or customer service role, preferably in the technology or publishing industry.
Strong understanding of web technologies, software applications, and troubleshooting techniques.
Excellent communication skills, both written and verbal, with a focus on customer satisfaction.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Familiarity with help desk software and ticketing systems is a plus.