About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

We are looking for a BI Developer (contract) to own the core data services and infrastructure that power ShipStation Intelligence. This is a high-impact role focused on building a scalable and performant data platform that enables us to deliver critical insights to merchants. You will own the technical roadmap for our data ingestion pipelines, processing engines, and analytics APIs, which serve as the foundation for all reporting dashboards and data-driven features.

As the key technical liaison, you will be deeply embedded with your partners in Data Engineering, Platform Architecture, and Data Science to translate complex technical challenges into a clear, actionable roadmap. This role requires a passion for building powerful platforms, a command of system and data architecture, and the ability to balance the long-term technical vision with a fast-paced execution environment.

This position is a preferred hybrid in Austin, TX (3 days per week in the office), but we will consider remote.

About the team

The ShipStation Product team is a business and technology organization responsible for driving the vision and direction of the company’s products and features. We meet with senior leadership to shape the roadmap of planned future updates to our products, create clearly-defined requirements documents that describe what those updates are, and work closely with our technology teams to ensure those updates are implemented correctly. The Product team interfaces with every department within the company, as well as with our customers.

What will you be doing?

Platform & Vision

Collaborate on technical roadmap for ShipStation's core analytics platform: data pipelines, dashboards, visualizations, reports, KPIs, predictive insights, and the underlying data model in BigQuery/Looker.
Define a compelling platform vision focused on scalability, reliability, data accuracy of complex shipping and business data into simple, actionable insights for merchants.
Partner with engineering leadership and architects to align the platform roadmap with broader technical initiatives and business capabilities.

Discovery & Data Governance

Partner with internal engineering, product, and data science teams to deeply understand their data requirements, pain points, and use cases.
Use Looker, SQL, and similar tools to analyze usage patterns and shape data-informed product decisions.
Champion ease-of-use and self-service for merchants with varying levels of data literacy.
Accountable for the data quality, privacy, traceability, and security.
Establish mechanisms for monitoring and improving data accuracy, recency, completeness, and consistency.

Execution & Delivery

Author detailed technical specifications, including data schema designs, and non-functional requirements for the engineering teams.
Manage the platform backlog, prioritizing technical debt, infrastructure investments, performance improvements, and new platform capabilities.
Drive the end-to-end lifecycle of platform enhancements, from architectural design through development, release, and post-launch monitoring.

Cross-functional Technical Leadership

Collaborate deeply across teams and brands to ensure platform quality, scalability, and adoption.
Own and enforce data governance policies and the metrics definition framework, ensuring the platform provides a reliable and trusted "single source of truth".

What are we looking for?

Industry experience with dashboards, self-serve reporting, or embedded analytics features in B2B SaaS.
Experience working with Looker. Tableau, Power BI, or embedded analytics platforms experience is nice to have.
Proficiency in analyzing data with SQL or Looker to inform product decisions.
Strong UX instincts and customer-centric mindset for building intuitive and accessible insights.
Excellent communication and storytelling skills—able to simplify complexity and inspire teams.

What will make you stand out?

Ability to prioritize initiatives and understand implications across different personas and the broader portfolio.
Proven ability to develop and maintain collaborative relationships – people want to work with you again.
Professional experience with supply chain, eCommerce, shipping carriers, WMS, IMS, 3PL, or dropshipping
Familiarity with modern data platforms like Snowflake, dbt, and event instrumentation tools

The Tech

SQL and Business Intelligence tools like Looker.
Google Suite and Microsoft Office products inlucing Exel (Pivot Tables) and PowerPoint.
Jira and Confluence

What do we offer?

🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
🌅 We offer 12 paid holidays for all of our US employees!
💰401k employer matching program – because your future deserves a friendly boost!
⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
🧠Employee Assistance Program. We offer up to 8 free mental health sessions.
💪🏽We offer gym discounts to help you stay fit and healthy!
📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
🔗 Employee Referral Program! We reward employees helping us find top talent!
💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Walk short distances
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.