📝 Job Summary:

Cardinal Health is seeking a dedicated and empathetic Customer Care Representative to join our remote team. In this role, you’ll be the frontline connection between our healthcare partners and the products and services they rely on. You’ll help resolve inquiries, manage orders, and ensure a seamless customer experience that supports our mission to improve the cost-effectiveness of healthcare.

🔧 Key Responsibilities:

Respond to inbound calls, emails, and chats from healthcare providers and clients.
Assist with order placement, tracking, and product availability.
Resolve issues related to billing, shipping, and product returns.
Document customer interactions and escalate complex cases as needed.
Collaborate with internal teams to ensure timely resolution and customer satisfaction.
Maintain up-to-date knowledge of Cardinal Health’s products and services.

🎯 Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
1+ year of customer service experience, preferably in healthcare or logistics.
Strong communication and problem-solving skills.
Comfortable working in a fast-paced, remote environment.
Proficiency in Microsoft Office and CRM platforms.