Why CBT Nuggets is a great place to work:

Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.

We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions.

Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.

Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life.

SCOPE & GENERAL PURPOSE OF JOB:

The Sales Manager will be responsible for the effective utilization of all human resources on both the Inbound and the Outbound team. As Sales Manager, you own the end-to-end performance of both Inbound and Outbound sales teams—ensuring every customer touchpoint balances excellent support with strategic selling. You will leverage cross-functional partnerships (Marketing, Product, Member Engagement, Enablement) to maximize platform usage, membership retention, and revenue growth.

MEASURES OF SUCCESS:

Quota and revenue target attainment across sales channels.
Conversion rates from inbound, outbound, and verticalized campaigns.
Sales team satisfaction and retention.
Marketing-to-sales alignment.
Commission accuracy and sales forecasting precision.
CRM integrity and velocity-to-close metrics.
Strategic campaign alignment and collaboration effectiveness.

PRIMARY RESPONSIBILITIES: Team Leadership & Resource Allocation

Host daily standups, set clear priorities, and flex team assignments based on real-time needs (support vs. sales vs. retention).
Ensure balanced staffing across Inbound and Outbound to optimize response times and pipeline coverage.
Performance & Pipeline Management
Review sales KPIs (quota attainment, pipeline health, activity metrics) and membership-health metrics (usage, health-score deltas).
Assign and rotate leads from marketing and retention pools to the appropriate reps.

Coaching & Development

Partner with the Sales Trainer to identify coaching opportunities, build skill gaps, and track rep ramp times.
Deliver ongoing feedback, calibrate performance reviews, and lead calibration sessions.
Cross-Functional Collaboration
Meet weekly with Marketing to align on inbound lead quality and campaign follow-up.
Work with Sales Trainer, Sales Enablement, Product and Member Engagement to translate new feature releases into sales playbooks and retention tactics.

Strategic Planning & Execution

Drive execution against revenue targets; refine outbound strategies based on win/loss analysis.
Responsible for getting CBT Nuggets on approved vendor lists for certain industry segments/leading the charge on any certification/framework checkboxes that make it easier to sell, and any partner programs we want to engage with.
Own territory segmentation, account assignment, and go-to-market prioritization for high-value prospects.

SKILLS/COMPETENCIES:

5+ years leading high-volume inside-sales teams, preferably in SaaS or subscription models
Deep understanding of CRM best practices (Salesforce, HubSpot, etc.)
Analytical mindset: comfortable with dashboards, sales forecasting, and data-driven decisions
Strong people-management skills; ability to motivate and develop talent
Proficiency with AI-powered sales tools (e.g., conversational intelligence, chatbots)
Excellent written and verbal communication; collaborative, results-oriented attitude

COMPENSATION & EMPLOYMENT TERMS:

Compensation: $90,000 annual salary.
This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act.
Generous employee benefits.
Two shares of the company's profit-sharing plan are paid as a bonus each time the company reaches the “Distribution” milestone.