Global Support Specialist

We’re looking for an experienced Customer Support professional to join our Global Customer Support team. The person in this role will be primarily focused on resolving user complaints.

This role is ideal for someone who is able to work independently and come up with and deliver solutions driving the right outcomes. You need to be able to wear many hats, take initiative and effectively prioritise your work. If you’re up for the challenge of taking ownership of users complaints and driving the right outcomes, please apply below.

Please note that this role requires some flexibility in work hours - some of our stakeholders are based in different time zones and you will be required to attend regular meetings with them.

What you will be doing:

Working directly with ClearScore users to help them with their variety of complaints (e.g. fraud, bugs, disputes)
Understand who our ClearScore and DriveScore customers are and seek to exceed their needs
Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer
Understand the user trends and report to relevant stakeholders
Assisting the Complaints Manager with yearly complaint audits

Skills we'd love you to have

Managing your time and priorities to ensure focus on the areas that will have the highest impact on your targets
A strong track record of meeting key service targets (CSAT, SLAs, QA, etc.)
Strong experience dealing with complaints
Impeccable time management skills and personal organisation with the ability to multitask
Open to new ways of doing things and question existing approaches
Strong interpersonal skills with the ability to build internal relationships quickly
Initiative and willingness to take ownership and accountability of a task/piece of work

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds.

We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Benefits:

25 paid holidays and a “duvet day” on your birthday
Hybrid Work Environment
Private health and dental cover - including mental health support through Bupa
GP office visits
Life assurance scheme
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog-friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment into learning and development
Leadership-led training
In-house psychotherapist
Financial coach to help you plan and achieve your goals
No clock-watching culture
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

Levels 1-5: Minimum 2 days per week in-office
Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You:

Flexibility to manage your work and life
Dedicated in-office days for team building and collaborative projects
Office facilities (with plants!) designed for productive interactions
Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.