The Opportunity:

As an Account Manager at DataGrail, you’ll have the opportunity to be the trusted partner for some of the most forward-thinking companies as they navigate the rapidly evolving privacy landscape. You won’t just manage renewals—you’ll communicate the value of our platform through a reduction in data privacy risk, uncover expansion opportunities, and directly shape how they see privacy as a competitive advantage.

This role is ideal for someone who thrives on building long-term relationships, influencing decision-makers, and driving measurable results. You’ll collaborate across teams to solve complex data privacy challenges for customers, while your insights play a pivotal role in shaping our product strategy. If you’re successful, you’ll not only elevate customer trust and retention, but you’ll also position yourself as a key player in helping DataGrail define the future of data privacy.

The Skill Set:

Drive customer renewals end-to-end to maximize retention and minimize churn.
Identify, position, and close upsell and cross-sell opportunities within existing accounts.
Build deep, trusted relationships with customers by understanding their business goals and aligning them with DataGrail’s solutions.
Maintain accurate forecasting and account health reporting in Salesforce.
Collaborate seamlessly with Customer Success, Product, and Support teams to deliver a world-class customer experience.
Educate customers on new product features and ensure successful adoption that aligns with their business objectives.
Communicate ROI clearly and consistently to validate the impact of DataGrail.
Share customer feedback that shapes our product roadmap and go-to-market strategy.

Within 90 Days You'll:

Develop a strong understanding of DataGrail’s platform, customer base, and value propositions.
Build relationships with your assigned accounts and establish yourself as their trusted advisor.
Learn the renewal process and shadow key customer meetings to observe best practices.
Begin managing renewals for a portion of your assigned accounts with guidance.
Partner with Customer Success to identify early upsell opportunities.

Within 180 Days You'll:

Fully own the renewal process for your portfolio of accounts, driving high retention rates.
Execute on upsell and cross-sell opportunities, successfully closing initial expansion deals.
Deliver clear account health reporting and accurate forecasts in Salesforce.
Proactively lead customer conversations that connect business objectives to DataGrail’s product value.
Share customer insights with Product and Go-to-Market teams to influence future roadmap priorities.

Within 365 Days You'll:

Consistently exceed renewal and expansion targets, contributing directly to revenue growth.
Establish yourself as a key advisor to customer executives, positioning DataGrail as a strategic partner.
Drive feature adoption across your accounts, ensuring customers realize maximum ROI from the platform.
Partner with internal teams to build scalable processes that improve the customer lifecycle.
Represent the “voice of the customer” internally and externally, helping DataGrail remain the market leader in privacy trust and transparency.

What You Bring

3+ years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment.
Proven track record of managing upsell, cross sell and renewals in a quota-carrying role.
Excellent interpersonal and communication skills—both written and verbal.
Experience working with cross-functional teams in a fast-paced, evolving environment.
Strong organizational skills and attention to detail with a customer-first mindset.
Familiarity with privacy, security, or compliance SaaS tools is a plus.