VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We are seeking a Virtual Diamond Expert to join our expanding sales team. This remote position is ideal for someone who thrives on creating exceptional client experiences and has a passion for fine jewelry and sustainably created diamonds. While primarily remote, this role requires the flexibility to attend trainings, VIC client appointments, and events in your local showroom as needed. Must reside in one of the following areas: NY Tri State Area, Philadelphia, Miami, Newport Beach/Orange County, Denver, Seattle, Dallas, Houston, or Austin.

Responsibilities

Serve as a trusted advisor, delivering personalized consultations via virtual appointments, guiding clients through diamond education, custom design, and product selection.
Act as a brand ambassador for VRAI, representing our values and commitment to sustainability while providing exceptional service during and after the sales journey.
Own and manage a dynamic pipeline of leads—booking appointments, following up with clients, and driving toward conversion and retention.
Partner with showroom and virtual sales team members to support high-value clients, custom projects, and outreach strategies.
Collaborate with marketing, product, and retail teams on showroom events, product launches, activations, and influencer experiences when locally based.

Requirements

Proven experience in luxury, e-commerce, or high-volume retail sales with a track record of exceeding targets.
Background in fine jewelry strongly preferred; GIA or other gemological certification a major plus.
Technologically savvy, self-motivated, and highly organized, with excellent communication and writing skills.
Must reside in one of the following areas: NY Tri State Area, Philadelphia, Miami, Newport Beach/Orange County, Denver, Seattle, Dallas, Houston, or Austin.
Flexibility to work weekends and attend occasional in-person trainings, events, or VIP appointments at your local showroom.

Diamond Foundry