Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.

We are looking for a Lead Research Advisor to join our growing Customer Experience and Research Team. You will drive and grow important relationships by helping our customers find new ways to use our platform. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers.

You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of customer success and research. You are an incredible communicator and a genuine, creative problem-solver. You are our customer’s partner in learning a new digital tool to execute powerful research and make the most out of their Dscout subscription. You collaborate with our Account Managers and our customers to help to identify Dscout methodologies that best meet their needs, build new customer relationships, identify growth opportunities, and implement new use cases. Internally, you are our customers’ champion in driving larger improvements to the platform and overall user experience.

In addition to your work with customers, you serve as a leader within Dscout. You are a thoughtful and supportive people manager. You enjoy coaching, mentoring and helping your direct reports do their best work every day. The Lead Research Advisor position is among the most central to Dscout’s operations, so you’ll work with people from across the company on a regular basis, especially our product, engineering and sales teams. If this sounds like you, apply today!

What you will do:

Act as a Dscout expert to train and educate customers on functionality and Dscout methodology.
Consult with customers to provide specific recommendations for their research designs on our software platform
Collaborate with customers to run research projects on Dscout including planning, design, recruiting, fielding and client engagement
Equip customers to derive insights from data using Dscout’s analysis tools.
Manage 3-5 Research Advisors, prioritizing workload, coaching on work performance and professional growth
Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team.
Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings
Work closely with Account Managers and Account Executives on our Sales team to ensure customer retention and expansion
Provide support and guidance to research participants (who we call “Scouts”)

What you need to have:

5+ years experience in research
Lead complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding and analysis a plus
1+ years of experience as a people manager
BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience
Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications
Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members
Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers
Flexible and eager to learn new things each and every day
Empathetic to others’ needs and circumstances
Highly organized, efficient, and detail-oriented
An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems

Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

About Dscout

Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from real people can build more enjoyable products and services.

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

It doesn't stop there. When you join the Dscout team, you will get:

A strong and competitive compensation package with a built-in bonus and equity program.
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 16 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
An education stipend to support your growth & development and a remote work stipend.
A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.

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