What to Expect as a Forward Deployed Engineer at Elastic Path

Elastic Path is redefining what’s possible in digital commerce. Our customers—including some of the world’s most innovative brands like T-Mobile, Comcast, Serena & Lily, and Intuit—rely on us to deliver Composable Commerce solutions that are adaptable, scalable, and built for the future.

We are introducing a new role: Forward Deployed Engineer (FDE).

This role is a hybrid of a Professional Services Engineer and Product Engineer. As an FDE, you’ll be the technical partner our customers trust most—embedding with their teams to design and implement solutions—while also contributing back to Elastic Path’s core platform roadmap. You’ll thrive if you enjoy variety, ambiguity, and high-impact problem-solving.

At times, you’ll lean more customer-facing (working closely with business and technical stakeholders to deliver solutions). At other times, you’ll lean more engineering-heavy (designing APIs, building extensions, and upstreaming reusable features into the Elastic Path platform).

Key Responsibilities

Customer Engagement & Delivery
Embed with enterprise customers to scope, validate, and deliver technical solutions.
Act as a trusted advisor to technical and non-technical stakeholders.
Lead a cross-functional team from product and global services for solution delivery based on customer requirements.
Provide strategic guidance and SME to customers as they look to expand their footprint on Elastic Path platforms, as well as for other key initiatives like Global Expansion.
Travel occasionally (up to ~25%) for on-site collaboration.
Engineering & Product Contribution
Code Quality: Write production-ready code that is testable, understandable, and accounts for edge cases and errors. Bias towards self-documenting code.
Testing Strategy: Influence testing strategies by understanding team approaches and identifying gaps using quality metrics.
Systematic Debugging: Diagnose issues across the product using systematic debugging techniques.
Observability: Foster a culture of observability, using operational data to improve stability and performance.
Security: Collaborate with security teams to implement and promote a security-first mindset in all designs and implementations.
Risk Management: Effectively handle risk, change, and uncertainty, making responsible decisions in routine and high-pressure situations.
Feedback Culture: Encourage delivering and receiving constructive feedback to foster growth within the team.
Effective Communication: Ensure clear, concise communication, actively listening and ensuring understanding. Document best practices, considerations, and templates for design documents.
Collaboration & Knowledge Sharing
Share field insights with Product and Engineering teams to influence roadmap priorities.
Document best practices and create playbooks for repeatable customer success.
Mentor peers, customer developers, and junior engineers in both engineering and solution design.

What experience do you need to Be Remarkable in this position?

Experience & Skills
5+ years of professional software engineering or solutions engineering experience.
Strong coding skills in Java.
Solid expertise in RESTful APIs, distributed systems, and cloud-native architectures (AWS, Kubernetes, Docker).
Experience working directly with enterprise customers in consulting, solutions architecture, or forward deployed engineering contexts.
Mindset & Attributes
T-shaped engineer: broad technical knowledge with depth in at least one area.
Ability to thrive in ambiguity, rapidly prototype, and deliver production-ready solutions.
Exceptional communicator, able to simplify technical concepts for any audience.
Collaborative, customer-obsessed, and driven to deliver real-world impact.
Bonus Points For
E-commerce or retail technology background.
Experience with infrastructure as code and CI/CD pipelines.
Familiarity with event streaming, message queues (Kafka, RabbitMQ, SQS).
Prior experience building developer tooling, SDKs, or frameworks.

Who we are:

Elastic Path is on a mission to break through the barriers that prevent commerce leaders from delivering extraordinary shopping experiences. Today, that means making Composable Commerce accessible to all brands by reducing the cost, time, and overall risk of implementing and managing a multi-vendor approach. With Elastic Path, both business and tech teams are able to innovate on their own terms, fully embrace composability, and in turn, never compromise on what’s possible. Learn more at www.elasticpath.com.

Be Open. Be Remarkable. Be the Team. Be the Customer. The values we live by.

The Perks?

We go the extra mile to provide you & your family with exceptional benefits, wherever you may be located.

This includes paid vacation and sick leave, stock options, full extended health, dental and additional coverages.
You’ll get access to annual stipends for your own professional development, remote working and more.
We are a Remote-First company, however we have three office hub locations in our major cities.
If you live in proximity to one of our Hubs you’ll have the option to flex between remote and in-office if desired!
We provide solutions to bring all teams together for collaboration and connection throughout the year.
We have a Work from Anywhere program that gives you the freedom to work from anywhere in the world. Talk about travel perks!
Outstanding Company Culture - Certified Great Place to Work organization in Canada, US and UK

You can check out all this and more about us on our careers page.

Apply Now!

Elastic Path is an equal opportunities employer and prohibits discrimination and harassment of any kind. We value and celebrate diversity in its many forms, and we strive to provide an inclusive and safe workplace where each person feels respected, supported, and accepted – however they choose to identify.

Disclaimer: Please be aware of targeted employment scams. If you are being considered for a position with Elastic Path, you will always receive direct communications from us via our ATS Lever, or our personal Elastic Path domain email addresses; firstname.lastname@elasticpath.com.