First Entertainment Credit Union is looking for a Director, Strategic Initiatives, who will drive enterprise-wide research & development and related initiatives, while managing significant domain expertise in the following categories: digital banking and member/customer service.

The ideal candidate will be positioned to steer and influence cross-functional teams and will need to leverage exceptional creativity, pioneering, vision and communication skills to enhance our mission. They will oversee, create, and manage strategies, including the functionality and user experience of e-banking solutions, website, online account opening, online loan application, remote deposits, core integration, back-office and client-facing operations, and/or related process mapping.

This is a full-time, remote or hybrid opportunity reporting to the AVP, Strategy and is based in the United States. The targeted pay for California is between $135,000 to $160,000.

Responsibilities

Build and lead operations and process improvement initiatives, as well as member and/or employee workflows from scratch.
Lead member service efforts, including day to day operations and rollout of supportive services.
Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.
Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.
Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.
Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.
Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.
Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.
Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.

Requirements

10 years’ experience working in a digital, technology, marketing, or operations department or experience working within digital-first organization, and 5+ years in a management role.
Bachelor’s degree in technology, mathematics, engineering, computer science, or equivalent work experience required.
Ability and flexibility to travel, on occasion, to corporate offices, conferences, or meetings.
Full-service financial institution experience preferred.
Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.
Strong technical and analytical skills required.
Familiarity with SDLC is encouraged.
Very detail oriented, analytical, and strong attention to detail.
Experience working in a start-up or similar environment a plus.
In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
Thorough knowledge of regulations applicable to essential responsibilities.
Ability to read, speak and write clearly to convey information effectively.
Effective communication skills across all levels of audience.