Type: Full-time, salaried employment
Sector: Retail and Retail Technology
Location: New York/New Jersey with ability to travel to customer sites
Salary Range: $110,000 to $160,000On-Target-Earnings (80/20 split between base and bonus) + stock options

Who We Are

Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimize brick-and-mortar retail using cutting-edge deep learning computer vision.

We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our North American team.

We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.

What We're Looking For

We're seeking a results-driven Retail Consultant to join our Customer Success Organization on a full-time, permanent basis. In this critical role, you'll ensure our retail partners receive exceptional day-to-day support and achieve the maximum return on investment from their partnership with Focal.

You'll work closely with both new pilot projects and our established retail clients. This will involve owning the onboarding process and ongoing engagement with their stores, while also acting as the key link between the retailer and the wider Focal team.

What You'll Be Doing

In this role, you'll be at the forefront of ensuring our customers get the most out of Focal's solutions, ultimately boosting their success and satisfaction. You'll be a vital link between our customers and our product, driving adoption and demonstrating tangible value.

Maximising Customer Utilization You'll be instrumental in driving change management and adoption by providing an exceptional onboarding experience for Focal's customers. This means really getting to grips with their current and future operational processes, identifying any roadblocks, and actively removing barriers to utilization at every level of their organization. Your goal is to ensure our customers fully embrace and leverage the power of Focal.

Increasing Customer Satisfaction You'll act as the voice and champion of the customer, proactively addressing any challenges they face and prioritizing their enhancement requests to directly influence Focal's product roadmap. Expect to travel to Focal enabled stores to strengthen customer engagement and adoption. You'll also facilitate internal collaboration across Focal's teams to ensure the best possible outcomes for our customers.

Demonstrating Measurable ROI to the Customer You'll serve as a strategic advisor to our customers, helping them define, implement, and adopt best practices that align with their goals. A crucial part of your role will be to quantify the improvements that Focal's solutions bring to their store operations. You'll achieve this by constantly monitoring and analysing their performance, then making proactive, data-driven recommendations that deliver clear, measurable results and help them achieve their desired outcomes.

What You'll Need to Be Successful

To thrive in this role, you'll bring a blend of experience, skills, and a proactive mindset. Here's what we're looking for:

Experience & Qualifications

Bachelor's degree or equivalent experience.
You possess mid or senior-level experience within the retail sector, ideally in grocery. This experience should preferably include involvement in digital transformation and/or process improvement initiatives.
Alternatively, you have 5+ years in a retail technology client-facing role, spanning areas such as customer success, account management, consulting, project management, change management, or onboarding / training.

Skills & Attributes

Exceptional communication, interpersonal, and listening skills are essential to connect with all stakeholders and build strong, trusting relationships.
You demonstrate strategic thinking skills coupled with high intellectual curiosity, allowing you to delve deep into customer problems and align value back to their specific business objectives.
You embody a start-up mindset and work ethic that aligns with our company core values. You have the ability, motivation, and energy to manage multiple priorities in a fast-paced, often unstructured environment, both independently and as part of a team.

Additional Requirements

You must have the ability to commute to stores as required.

Why Join Focal Systems?

Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:

Strong Ethos and Purpose Our customer centric, tight-knit team are driven by an ambitious mission to revolutionize retail. You'll be part of a purpose-driven environment where your contributions directly align with our collective goals.

Shape the Future of Retail Technology This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick-and-mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry.

Retailer Collaboration You have the opportunity to work with some of the largest retailers in the world, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.

What we offer
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

Competitive Salary & Attractive Stock
Generous Paid Time Off
Parental Leave
Learning and Development Budget