{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Account Manager","description":"

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

About the role:

The Account Manager will be responsible for overseeing clients in our mid-market (100-500 lives) book of business. This role’s focus is relationship management, understanding client needs, and day-to-day client management. As the primary point of contact for key client stakeholders and brokers, the Account Manager has the ultimate goal of ensuring the overall success and retention of clients within this market segment. The Account Manager will work closely with the Strategic Accounts team and cross-functional areas to drive Garner’s mission forward. This role will report to the Director of Account Management (Mid-Market).

This position is fully remote, with up to 15% travel.

What you will do:

Ensure that Garner delivers an excellent client experience to the assigned book of business
Execute key workflows and monitor client health to support our clients
Track client success KPIs, escalate areas of concern, and mitigate risks through development and execution of action plans
Execute best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
Manage strong day to day broker and client relationships
Communicate regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
Collaborate with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service
Develop client reports, meeting materials, and workshops as needed
Travel, up to 15% of the time

What you will bring to the team:

5+ years of experience managing and growing a high-performing B2B book of business and delivering impactful results year over year in the healthcare and benefits industry
Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
Passion for delivering an excellent client experience and strives to deliver high-quality work
A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change
Excellent presentation skills
Has the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business
Proven ability to build strong relationships with clients and brokers in the health and welfare space
A desire to be a part of our mission to improve the healthcare system

Compensation Transparency:

The base salary range for this position is $60,000 - $84,000. This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

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