Who is Gather Health?

We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not just their clinical needs. We do this by having a dedicated care team that supports our clinicians by addressing our patients’ social determinants of health and providing the highest quality of service possible. Our ultimate vision is creating generational health and equity for communities across the country, one patient at a time.

Summary of the role:

We are seeking a Senior Director of Revenue Cycle to oversee both front end and back-end revenue cycle operations, ensuring that we are billing and collecting efficiently and in a compliant manner. Reporting to our Head of Finance, you will work closely with providers, payor partners, our outreach team, and company leadership. You will lead our billing team and help define the strategy for building out our Revenue Cycle function as the organization grows. You will define and implement processes to report on and manage our overall revenue cycle performance to ensure that we are enhancing overall financial performance while optimizing patient experience.

This role is mostly remote, with some responsibilities to report to our locations on an as-needed basis.

What are some of the day-to-day duties? The Director of Revenue Cycle will be responsible for:

Revenue Enhancement: Direct all aspects of the revenue cycle, including billing, coding, reimbursement, and collections, to optimize the timely and accurate payment of revenue.
Infrastructure and Compliance: Develop scalable systems and procedures to support organizational growth while ensuring adherence to healthcare regulations such as HIPAA, billing, and coding standards.
Performance Metrics and Reporting: Create and track key performance indicators (KPIs) to evaluate revenue cycle efficiency, identify areas for enhancement, and drive operational excellence. Perform trend analyses on revenue and KPIs to generate detailed reports for management's strategic decision-making.
Cross-Functional Process Improvement: Working with other company stakeholders to formulate and implement processes to refine key revenue cycle functions including patient registration, insurance verification, eligibility checks, patient financial responsibilities, authorizations, claims processing, payment posting, and collections.
Payor Relations Management: work collaboratively with payor partners to ensure continuous dialogue and partnership around contractual implementation, fee schedule changes, data exchange, among others.
Regulatory Compliance: Stay informed about changes in healthcare regulations and ensure all revenue cycle activities comply with these standards to mitigate the risk of audits and penalties.
Leadership and Team Development: Build and lead a high-performing team of billing and revenue cycle professionals, providing mentorship, training, and performance evaluations to enhance operational efficiency.
Other duties as assigned to ensure an efficient revenue cycle process

What are the minimum requirements for this position?

Minimum of four years of revenue cycle experience in a professional setting, preferably in a leadership role
Experience using Athena, our electronic health record and billing system
Strong analytical skills with the ability to develop, report, and manage key revenue cycle KPIs
High school diploma or equivalent
A broad understanding of all areas revenue cycle management
Experience managing a team of revenue cycle professionals
Familiarity with Medicare and Medicare Advantage reimbursement dynamics and regulations
Knowledge of the ICD-10, CPT-/HCPCS universal coding systems, and general medical terminology
Proficient in Microsoft Office (i.e., Excel, PowerPoint and Word)
Strong verbal, written, and reading comprehension skills in English
Ability to work regular office hours (40 hours/week) Monday through Friday
Ability to work for any employer in the United States

What are the “nice to have”, preferred requirements?

A bachelor’s degree
Certified Professional Coder certification or equivalent

What are the traits of someone most likely to succeed in this role?

Organized – they manage their time effectively and operate efficiently
Self-Motivated – their energy and passion for work come from within
Detail-Oriented – they tend to have an eye for small details and aim for accuracy
Positive – they have a friendly and approachable disposition
Dedicated – they want to provide excellent customer service internally and externally
Energetic – they are excited to start the day and tackle their goals
Curious – they have the desire for continuous learning and process improvement
Collaborative – they enjoy working cross functionally to create solutions
Independent – they enjoy collaboration but can work independently
Flexible – can easily pivot based on changing business needs
Reliable – takes responsibilities seriously and encourages others to do the same

Why should I join Gather Health?

We are a mission-based organization that is passionate about changing the way seniors experience primary care
Our business model is unique and on the cutting-edge of the primary care industry
Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues
We are intentionally building a strong company culture and providing a compassionate and joyful work environment
The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space
We offer competitive pay and benefits for our Full-Time colleagues, including:
Market-based base salaries
Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
11 Paid Holidays
Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
Short and Long-Term disability insurance at no cost to you
Basic life insurance coverage at no cost to you
401K with $1 for $1 match up to 4% of income
Employee Assistance Program at no cost to you
Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)