Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

We are looking for a SeniorMid-Market Account Manager for our Account Management team here at Greenhouse!

Our Account Management team drives customer retention, growth and expansion opportunities, as well as continued product optimization and adoption. As an Account Manager, you will own the renewals and up-selling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.

Who will love this job

A strategic hunter – you thrive in a competitive environment and can clearly see the full picture of an account, driving revenue by recommending the best solution for both Greenhouse and our customers
A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations
A collaborative teammate – you enjoy working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external
A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix

What you’ll do

Identify and put together strategic account plans that map out expansion and other upsell opportunities as part of the broader sales organization
Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
Partner with Customer Success Managers for shared management of your customer relationships
Position yourself as a strategic partner to key stakeholders and champions within named accounts
Continued assessment of Greenhouse’s alignment with customer’s business objectives and goals
Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate
Be an active participant in building and improving internal operational processes
Additional projects and responsibilities as business needs require

You should have

3 years experience in a relevant mid-market quota carrying role
Quota-carrying experience (e.g., Renewals, Sales, Account Management), preferably in a SaaS organization, with demonstrated success in generating expansion pipeline
Experience managing fast paced strategic commercial sales processes for MID-market+ companies (500 person + organisations)
Excellent time, prioritisation, organisation, and process management skills
Strong pipeline management and familiarity with sales-oriented CRM tools
Proven success navigating organisations and ability to quickly identify the decision-makers and the decision-making process for SaaS investments
The ability to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points
Exceptional verbal, written, and presentation skills
Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.

Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

#LI-MS2

Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

–

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.