We are seeking a dedicated Support Services Representative to join our dynamic team. As a part-time position, this role is essential in providing exceptional support to our clients and ensuring a positive customer experience. Our company values a friendly and professional work environment, where every team member has a significant impact on the success of our operations and the satisfaction of our customers.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and friendly manner.
Assist customers with product and service-related questions, providing clear and accurate information.
Document customer interactions and feedback in our CRM system to enhance future service delivery.
Collaborate with team members to resolve complex customer issues and escalations.
Conduct follow-ups with customers to ensure satisfaction and provide any additional support required.
Participate in team meetings and training sessions to continually improve personal skills and team performance.
Identify opportunities for process improvements and recommend solutions to enhance efficiency.

In this role, you will be part of a collaborative team that values open communication and mutual support. Reporting to the Support Services Supervisor, you will work closely with other representatives and departments to ensure comprehensive customer care. Our team structure encourages sharing insights and developing strategies to enhance customer experiences.

We offer growth opportunities within our company, a welcoming company culture that promotes teamwork and respect, and a modern workplace that fosters a positive atmosphere. As a part-time employee, you will enjoy benefits that support your professional development and work-life balance.