About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role

At the heart of our company’s mission is a commitment to ensuring that everyone who interacts with us feels a genuine sense of belonging. As our Regional Facilities Coordinator, you will play a vital role in bringing this mission to life within our spaces. Our facilities teams know every corner of our locations and understand how each detail they manage contributes to creating spaces where people can do their best work, build meaningful connections, and feel truly at home. In this role, your work will have a meaningful impact—helping thousands of members experience great days at work, every day.

You'll oversee approximately 30 locations across the West Coast market, with the potential for expansion in alignment with company growth. In addition, you will also provide strategic remote support to the Boston market.

This is an in-person position that requires daily site visits to various locations within the Los Angeles market, alongside occasional travel to other regions as business needs dictate. You will report to the Regional Facilities Manager and will need to reside within easy commuting distance from Los Angeles CA.

To thrive in this role, you'll need to be a flexible team player and thrive in an ever-changing environment and be passionate about building the foundational work that leads to healthy and scalable organizational growth. This requires being proactive, flexible, and committed to maintaining high operational standards across all managed locations. Success will mean enabling our whole team to have the tools they need to hit the ground running which will lead to providing a happier, productive, and connected workplace for thousands of members.

Day to day, you will be responsible for delivering high-impact customer experience initiatives and providing exceptional support to the organization through work order coordination, database management and stakeholder communication. You'll coordinate the execution of daily tasks and general upkeep of Industrious facilities and provide support for projects outside of business-as-usual with your incredible organization and execution skills.

Responsibilities:

Manage the entire lifecycle of daily repair and maintenance requests through ticketing system, including proposal approval, dispatch, execution and invoicing.
Effectively communicate work orders to technicians and assist in resolving problems.
Effectively communicate with internal stakeholders, including Unit Operations.
Provide reports on work orders and check status with appropriate vendors.
Respond quickly to emergencies and have a proactive approach to work orders.
Ensure accuracy on admin work submitted by vendors.
Train and coach others on process and procedures.
Support team and individual facilities initiatives by providing key insights from the day-to-day issues in their purview.
Effectively communicate and/or escalate issues as needed to the manager.
Maintain files on tracking tools, checklists, SOPs and department files.
Support the onboarding of new locations.
Support and set up location general preventative maintenance programs.
Ensure file management is in accordance with department standards.
Other duties may be assigned.

What You’ll Need to Be Successful:

2 - 5 Years of work experience in facilities and business operations
Foundational understanding of or exposure to facilities
Reliable self-starter who has the ability to work independently
Exceptional organizational and multitasking skills
Ability to connect well with people; warm and approachable
Enjoys continuous change and improvement
Experience in Google Drive/Dropbox file management
Experience in Google Sheets/Excel to promote data integrity

Compensation: The annual base compensation range for this role is between $75,000 - $80,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 10% bonus and participation in our long-term incentive program.

Base and bonus compensation are just two components of Industrious’ total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.