Objective: Obtain and review accident reports from law enforcement agencies and departments of transportation.

Accountable for requesting, receiving and documenting accident reports.

· Request/download accident report.

· Confirm DOI (Date of Incident).

Accountable for documenting case data.

· Add all parties to case management software (Litify).

· Send accident information to Precedent to open claims.

Accountable for for claims setup.

· Set up claims in case management software (Litify).

· Add details to Insurance tab in case management software (Litify).

· Add accident information to Details tab in case management software (Litify).

· Send Chatter to Paralegal when the above is complete via case management software (Litify).

Accountable for attorney input regarding investigative materials and follow-up.

· Are there: Police photos? Witness statements? Body or dash cam footage?

· Ask attorney if we need the above. If yes, request those items requested by attorney.

Accountable for updating Paralegal with Tasks status every 7 days via case management software (Litify) Chatter.

Skills/Abilities:

*Fluent in English – excellent oral and written communication skills

*Bi-lingual (English/Spanish) is a plus

*Data entry and record keeping

*Attention to detail

*Ability to manage multiple follow-up tasks with accuracy and prioritization

*Multi-tasking across phone and email handling high volume / stress

*Confident and strong judgment

*Problem analysis and problem-solving

*Professionalism and confidentiality

*Willingness to perform any/all tasks as assigned by supervisor and/or firm leadership in support of the firm’s growth and success

Education and Experience:

*High school diploma or equivalent

*Cloud-based systems

*Basic understanding of legal terminology and case types – motor vehicle accidents, premises liability, etc.

*Proficient with Windows and/or macOS with basic troubleshooting/computer literacy

*Document management – Microsoft Office Suite (Word, Excel, Outlook) and Nitro PDF

*E-signature platforms (DocuSign)

*Case management systems (CMS) – Litify or Salesforce are a plus

*Softphone applications/dedicated business phones with call recording/monitoring

*VoIP systems (Zoom, Teams, Vonage, RingCentral)

*Data privacy regulations / adherence to HIPAA (USA) or GDPR (outside of USA)

*1-3 years customer service experience, preferably within legal, medical or insurance industries

Physical Requirements:

*Prolonged periods sitting at a desk and working on a computer

Hardware / Internet Requirements:

*Processor : Intel Core i5 (10th Gen or newer) / AMD Ryzen 5 / Apple M series

*Ram: 16GB

*Operating System: Windows 11 or macOS 15 Sequoia

*Webcam: 1080p resolution or better

*Download and upload : Minimum 100 Mbps

Laborde Earles Law Firm,LLC