Company Overview

Mesa is on a mission to make homeownership more affordable and rewarding. Led by a world-class team of repeat founders and fintech operators from Uber, Amex, Robinhood, Capital One, Bilt Rewards, Cash App, Square, Zillow, LendingTree, and Spotify, they are creating the homeowner membership category. Their platform gives real value back to consumers for the $6T in annual homeownership spend.Homeowner membership offers exclusive benefits and rewards across mortgage originations, mortgage payments, warranty, insurance, HELOC, and more. Mesa is bringing credit card style membership to every financial product for your home.

About the Role

We’re looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships (benefits and redemptions). This person will play a critical role in growing and deepening our partner ecosystem, ensuring our partners see value from Mesa while continuously improving the member experience.

You’ll be the face of Mesa to a portfolio of top-tier brands—owning partner health, reporting, optimization, and growth. From presenting insights in QBRs to collaborating on new offers and launches, you’ll be essential in making our partner programs best-in-class.

How You’ll Make an Impact

Account Management & Optimization

Own day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories)
Act as the strategic advisor and main point of contact across assigned accounts
Develop and deliver QBRs and ongoing performance recaps with actionable insights
Monitor and analyze performance data to optimize redemption experience and ROI for partners

Growth & Upsell

Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features)
Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life
Pitch new pilots and seasonal promotions to drive mutual growth

Partner Experience

Ensure seamless onboarding, benefit launches, and campaign execution
Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience
Champion partner feedback internally to improve tools, reporting, and Mesa’s overall value proposition

Strategic Planning

Contribute to the long-term vision for partner success—developing frameworks and best practices
Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap
Stay ahead of industry trends in loyalty, rewards, and partner marketing

Requirements

4–6 years of experience in customer success, account management, or strategic partnerships
Background in loyalty, fintech, or consumer tech preferred
Data-fluent: comfortable using dashboards and spreadsheets to drive insights and tell a story
Exceptional communicator and relationship builder—able to influence and manage stakeholders
Organized, proactive, and comfortable working in a fast-paced, early-stage environment
Passionate about consumer experience and creating delightful, high-impact partner programs

Benefits:

Competitive compensation, including meaningful equity
Best in class health, dental, and vision insurance
401(k) plan
Unlimited vacation policy

Location: NYC or Remote

To Apply: Principals only. But seriously, no recruiters.