{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Senior Program Manager, Product Operations","description":"About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What we do: We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 30 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

About the Opportunity

In this role, you will be joining the Product Operations team. Our team works directly with product management, engineering, and cross-functional business teams on the company’s top priority initiatives.

Product Operations is responsible for building strong connections with user-facing teams (e.g. customer experience, partnership), ensuring a tight product feedback loop, and coordinating high quality launches.

The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction.

What you'll be working on

Drive top company priority product & policy launches and global rollouts (in partnership with Product, Engineering, Operations, Legal, Compliance and others)
Partner with our Enterprise team and Partners to collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development. Uplevel the understanding of how the product is being used in the real world and create a feedback flywheel to drive continuous improvement
Own project delivery, keeping multiple, complex roadmaps moving at the same time and landing on schedule
Own product launch readiness to ensure that our Partners and user-facing teams are ready with the information and processes required to support new products & policies
Develop scalable processes & tools and share your thought leadership on how to run efficient launches at MoonPay
Build partnerships, design feedback loops, and create coordination points with regional go-to-market and product teams

About You

Experience: 5+ years of experience in program/project management, product operations, or strategic consulting, ideally within the Crypto or Fintech industries
Analytical Problem Solver: You excel at leveraging data to identify the impact, scale, and root causes of complex issues, using this insight to build compelling narratives and drive actionable solutions
Customer-Centric: You are deeply passionate about improving customer and partner experiences, with a keen focus on refining processes and addressing pain points to optimize the overall journey
Exceptional Communicator: You are skilled at clearly articulating complex ideas and strategies, effectively engaging with senior stakeholders and external partners, both verbally and in writing
Ownership & Leadership: You are passionate about streamlining complex programs, mentoring high performers, and taking full end-to-end ownership of your work, ensuring successful outcomes

What you will need…

3-5 years of experience leading complex, cross-functional product launches and rollouts
Knowledge of crypto ecosystems, payment processing, and related regulatory landscapes, with the ability to translate this understanding into effective product launch strategies and user support workflows
Ability to analyze data, quantify challenges, and drive improvements in key business metrics
Experience partnering with diverse teams (Operations, Product, Engineering, Legal, etc.) to achieve shared goals
Skill in creating scalable processes and ensuring user-facing teams are prepared for new product launches
Strong communication skills and the ability to effectively resolve complex issues

MoonPay Perks

Equity package 📈
Unlimited holidays 🏝
Paid parental leave 🍼
Annual training budget 💻
Home office setup allowance 🪑
Monthly budget to spend on our products 💰
Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪

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