The Client Solutions Specialist is responsible for ensuring the successful deployment, integration, and optimization of client-facing solutions, directly impacting client satisfaction, retention, and business growth. This role encompasses understanding in pre-sales strategy, solution customization, project management, and client relationship management. With a strong focus on both client needs and operational efficiency, this position acts as a strategic partner to clients and a key driver in scaling implementation success.
This position reports to the Senior Vice President, Strategic Alliances and Business Development.

Key Responsibilities:
Client Solution Design
- Collaborate with sales and technical teams to develop tailored solutions based on client requirements.
- Create and present solution proposals and roadmaps that address the client’s business challenges and objectives.

Project Management:
- Oversee end-to-end project management for client implementation, including timelines, budgets, and resource allocation.
- Lead cross-functional teams to ensure alignment, efficiency, and effectiveness throughout the implementation phase.

Stakeholder Management:
- Act as the primary point of contact for clients during the onboarding and implementation phases.
- Communicate regularly with stakeholders to set expectations, provide updates, and ensure client satisfaction.

Process Improvement:
- Identify bottlenecks or gaps in the implementation process and develop strategies to streamline workflows.
- Establish best practices and standards for client solutions and implementation to improve service quality.

Post-Implementation Support:
- Ensure a smooth handover to support or account management teams.
- Gather feedback post-implementation to enhance future client onboarding and service improvements.

Qualifications:

- Must be located on the east coast with a preference to the Boston area.
- Bachelor's degree in Business, Engineering, or a related field; a Master's degree or PMP certification may be a plus.
- Experience: 8-10+ years in client solutions, project management, or implementation roles, ideally within a device, biotech, technology or complex solutions industry.
- Exceptional communication and interpersonal skills to build and maintain relationships with key client stakeholders.
- Able to translate client needs into effective solutions and troubleshoot complex project issues.
- Experience with process optimization, implementing KPIs, and utilizing project management methodologies (Agile, Scrum, etc.).
- Strong technical knowledge in relevant industry products, devices, or software solutions.
- Proven experience conducting product demonstrations, providing technical consultations, and collaborating with sales teams in a pre-sales environment.
- Familiarity with the use of CRM systems, sales software, and technical support tools.
- Strong presentation, communication, and customer-facing skills, with the ability to translate complex technical details into clear business value propositions.
- Ability to manage multiple projects, work independently, and prioritize tasks in a dynamic and fast-paced environment.
- Willingness to travel up to 50-75% of the time, depending on client and project needs.

Key Competencies:
- Strong technical acumen and understanding of complex systems
- Customer-focused with excellent relationship-building skills
- Ability to explain technical concepts to non-technical audiences
- Excellent problem-solving skills and solution-oriented mindset
- Ability to work collaboratively with cross-functional teams
- Effective presentation and communication skills
- Adaptability to changing market demands and technical advancements

Working Conditions & Physical Requirements:
- While performing the duties of this job, the employee is frequently required to sit, stand and walk.
- The employee is regularly required to lift and/or move materials or equipment up to 25 lbs.
- Frequent use of hands to manipulate, handle or touch objects, tools or controls.
- Specific vision abilities required by this job include vision, color vision, depth perception, and ability to adjust focus.

This position will be remote, with the expectation of up to 50 – 75% travel.

At Nature’s Toolbox, we are a small team of great minds with an even greater vision. Join us today and help us to change how lifesaving therapeutics are manufactured today. For good. Apply today! www.ntxbio.com/careers/

Nature’s Toolbox Inc. is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.

NTx does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to NTx, including unsolicited resumes sent to a NTx mailing address, email address, directly to NTx employees, or to NTx's resume database will be considered NTx property. NTx will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. NTx will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

Nature's Toolbox, Inc. (NTx)