Position Overview

As Operations Director, you will oversee daily operational management and strategic execution, ensuring seamless cross-departmental collaboration to achieve business objectives. You will lead teams in optimizing processes, enhancing efficiency, managing resources, and providing data-driven insights for strategic decision-making.

Key Responsibilities

Operations Strategy & Execution

Develop and implement operational strategies aligned with overall business goals.

Drive cross-functional collaboration and process optimization to improve operational efficiency.

Team Management and Development

Lead and manage teams across customer service, finance, sales, project management, and other departments.

Provide training, coaching, and performance management to enhance team execution and cohesion.

Finance and Resource Management

Develop budgets, monitor costs, and optimize resource allocation.

Analyze operational data to deliver financial and performance reports to senior leadership.

Project Management and Implementation

Oversee planning, execution, and delivery of key projects to ensure timely completion.

Guide organizational change and new process implementation.

Risk Management and Compliance

Identify operational risks and develop mitigation strategies.

Ensure operational processes comply with industry regulations and company policies.

Qualifications

Bachelor's degree or higher, preferably in Business Administration, Finance, Operations Management, or related fields.

8+ years of cross-functional operational management experience, including at least 3 years of team leadership.

Proficiency in financial management, budget control, business analysis, and process optimization.

Strong strategic thinking, project management, and problem-solving capabilities.

Exceptional communication and coordination skills to drive cross-departmental collaboration.

Adaptability to fast-paced industries (e.g., tech, crypto, finance) preferred.

Core Competencies

Operational Strategy Planning

Team Leadership & Performance Management

Financial Analysis & Budget Control

Process Optimization & Project Management

Risk Management & Compliance

Data-Driven Decision-Making

Cross-Functional Communication & Coordination