{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"IT Operations Manager","description":"

We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn’t broken — it’s the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.

We’re rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country.

We are seeking a hands-on and proactive IT Operations Manager to join out team. You will lead and manage core IT operations. You will be responsible for end-to-end IT infrastructure management, including device provisioning, Entra administration, user onboarding/offboarding, system access control, and ensuring security and compliance standards are met. You'll also oversee software license management, evaluate and recommend potential IT solutions, and be the go-to person for keeping our IT environment running smoothly, securely, and scalable as we grow.

How you will make an impact

Manage Day-to-Day IT Operations: Oversee IT systems including device provisioning, MDM, and inventory tracking, ensuring consistent performance, availability, and reliability.
Administer Core Business Tools: Manage Office365 and company-wide SaaS applications including user account setup and access management.
Lead IT Support and Service Delivery: Act as the primary point of contact for IT-related issues, ensuring timely support, efficient incident resolution, and high user satisfaction.
Implement and enforce IT security and compliance standards, including SOC 2 and HITRUST, with a focus on access controls and data privacy; respond to due diligence and audit requests by providing clear documentation of infrastructure, policies, and controls.
Optimize IT Processes and Vendor Management: Streamline onboarding/off boarding, support business continuity, and manage IT vendors and procurement—proposing alternative tools with cost/benefit analyses to drive efficiency and value.

What we are looking for

Proven IT Leadership: 8+ years in IT infrastructure and operations with a track record of delivering projects on time and on budget, including managing IT resources across diverse geographic locations (remote, onsite, and offshore) to ensure consistent service delivery.
Technical Expertise: Proven hands-on experience with MDM platforms (e.g., Jamf, Intune), and IAM tools (e.g., Entra, Ping Identity)
Strategic and Business Alignment: Demonstrated ability to align IT strategy with business goals, drive efficiency, and lead change across systems and processes.
Security and Compliance Knowledge: Solid understanding of modern IT security practices and compliance frameworks like SOC 2 and HITRUST.
Strong Communication and Problem-Solving: Excellent communicator with experience engaging both technical teams and executives, adept at troubleshooting, customer service, and managing multiple projects.

Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We’re a team of 300+ people who show up every day with the same mindset: don’t settle for “that’s just how it is.” Real change happens when you challenge the system, cut through the excuses, and build something better together.

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