Company Description
The NOWATCH ethos is focused on helping individuals feel better by integrating modern science and technology with timeless design to empower preventive health control. The impact of feeling better extends beyond personal well-being to positively influencing loved ones today and in the future.

We’re a fast-growing health tech startup on a mission to empower people with intelligent wearable health trackers that seamlessly integrate into their daily lives. We’ve laid a strong operational foundation in sourcing, production, and supplier relationships. Now, we’re looking for an Operations Manager to drive our operational strategy forward—with a key focus on building a global, scalable logistics and fulfillment function from scratch.

In this role, you’ll take full ownership of manufacturing, supply chain, procurement, fulfillment, logistics, reverse logistics, and planning. You’ll lead existing workflows where they’re solid, and create structure where there is none—particularly in logistics and order fulfillment.

This is a hands-on role. In the short term, you’ll manage the details yourself; in the long term, you’ll build the team, systems, and partnerships that can scale with us globally.

What You'll Be Doing

🏭 Manufacturing & Supply Chain

Oversee and optimize our European-based manufacturing and final assembly.
Ensure smooth production runs, quality control, and new product introductions alongside product and engineering teams.
Strengthen and expand our existing supplier relationships—balancing cost, quality, and flexibility as we scale.

🚚 Logistics, Fulfillment & Reverse Logistics

Design and build our global fulfillment infrastructure, including evaluating and onboarding 3PL partners in key markets (EU, US, etc.).
Develop interim solutions to streamline our current manual fulfillment, which currently operates via our only retail location.
Set up logistics systems for shipping, order tracking, customs, and returns, ready to scale with growing volume.
Define and implement reverse logistics workflows (returns, repairs, replacements) to ensure a smooth customer experience.

🔗 Procurement & Supply Planning

Own procurement operations, ensuring timely sourcing of components at the right quality and cost.
Lead forecasting and inventory planning to match production with sales cycles and market demand.
Balance supply reliability with lean, cash-efficient stock management.

👥 Cross-Functional Collaboration

Initially own all ops functions hands-on; over time, hire and lead an operations team across logistics, fulfillment, and supply chain.
Work closely with product, customer service, finance, and commercial teams to align operations with business strategy.
Actively participate in company planning to align operations with product and market goals.

What You Bring

5–10+ years of experience in hardware, consumer tech, wearables, or health tech, in a (senior) ops role.
Experience setting up global logistics, 3PL, and fulfillment networks from scratch—ideally in a scaling or startup environment.
Deep understanding of supply chain, production, procurement, and international shipping (especially Europe-based operations).
Not afraid to be hands-on and manage everything yourself until the volumes justify hiring a team.
Calm under pressure, decisive in ambiguity, and energized by messy-but-momentum-filled environments.
Comfortable working with ERP/inventory systems, spreadsheets, and logistics platforms.
Bonus: experience working in regulated or semi-regulated hardware (e.g., CE/FCC/medical devices).

What Success Looks Like

A streamlined production flow delivering quality products at the right cost and on schedule.
A global 3PL fulfillment system that scales as demand grows, reducing our reliance on manual shipping.
A trusted European supplier base delivering strong quality and commercial terms.
A proactive, data-informed approach to planning, forecasting, and logistics decision-making.

Why You'll Love This Role

Be part of a mission-driven company creating technology that helps people reconnect with themselves, reduce stress, and live more present and balanced lives.
Lead the operational evolution of a company that prioritizes well-being over performance, with a deep commitment to quality, care, and long-term impact.
Join a team that values care, clarity, and curiosity, where collaboration is grounded in honesty and continuous learning.
Build systems and partnerships that reflect our ambition to make a positive, sustainable impact, not just at scale—but also in every detail.
Work at the intersection of innovation and purpose, where your operational experience enables the delivery of meaningful, mindful technology to a growing global community.

Why NOWATCH?

When you join our team, you’re not just taking a job—you’re embarking on a journey with like-minded individuals who care deeply about:

Collaboration: We thrive together in our Amsterdam office.
Growth: Opportunities to learn, evolve, and challenge yourself.
Impact: Contributing to something bigger than ourselves.

What We Offer

At NOWATCH, we believe in supporting our team with:

A MacBook and a NOWATCH.
A competitive salary.
A great office in the heart of the Jordaan, Amsterdam.
26 holiday days (pro-rata)
Team events: We celebrate the new seasons four times a year and host multiple events throughout the year.