We’re looking for a proactive and detail-oriented Salesforce Support Specialist to join our team in a fully remote capacity. In this role, you’ll provide daily technical and functional support for Salesforce users, helping ensure optimal performance and user satisfaction across the platform. You will play a key part in resolving issues, managing configuration changes, supporting data quality, and training users on best practices within Sales Cloud and Service Cloud.

Responsibilities:

User Support & Issue Resolution
Provide day-to-day support to Salesforce users, addressing technical and functional issues.
Troubleshoot problems related to access, permissions, workflows, reports, and general system usage.
Handle incoming support tickets and track resolution times to ensure timely assistance.
System Maintenance & Configuration
Perform basic Salesforce configurations (fields, page layouts, record types, dashboards, etc.).
Maintain and update automation tools like workflows, validation rules, and email templates.
Monitor system performance and ensure smooth operation during Salesforce releases and updates.
Data Management
Assist with data imports/exports and support data cleanup initiatives.
Conduct regular data integrity checks and support data governance practices.
Training & Documentation
Train users on Salesforce features and functionalities.
Create and maintain clear documentation (FAQs, support guides, internal how-tos).
Collaboration
Liaise with Salesforce Admins, Developers, and Business Analysts to escalate complex issues.
Support evolving business needs through collaboration with internal stakeholders.

Requirements:

2+ years of experience in a Salesforce support or admin role.
Proficiency in Sales Cloud and Service Cloud.
Strong understanding of Salesforce configuration, including fields, page layouts, reports, and dashboards.
Familiarity with Salesforce data tools such as Data Loader and Workbench.
Basic understanding of permission sets, profiles, roles, and security settings.
Excellent communication and interpersonal skills.
Strong problem-solving skills and a customer-first mindset.

NTD software