{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"IT Support Specialist","description":"

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

As the IT Support Specialist at Ollie, you’ll be a critical partner in supporting our technology operations, from our fulfillment centers to remote employee laptops. You’ll field incoming support requests, resolve hardware and software issues, and support key systems like our Warehouse Management System (WMS). This is a hands-on, service-oriented role, ideal for someone who enjoys solving problems, rolling out updates, and keeping internal teams productive and connected.

This role is remote and will report to Ollie’s Group Product Manager

What You'll Do:

Act as the first point of contact for employee IT support requests, troubleshooting hardware and software issues
Respond promptly to user questions, providing clear guidance on how to install, maintain, and use technical systems effectively
Support fulfillment center IT operations, ensuring seamless performance of scanners, printers, access points, and other technology
Provide first-level support for our WMS platform, helping resolve user issues and coordinating with external partners when needed
Install and configure hardware and software systems, including system upgrades, patches, and new tool rollouts
Assist with employee onboarding/offboarding (device provisioning, access setup, and account permissions)
Maintain and document IT asset inventory, ensuring accurate tracking of laptops, peripherals, and shared equipment
Create and maintain documentation for IT processes, troubleshooting steps, and FAQs
Monitor and support cybersecurity practices, including enforcing access controls, flagging suspicious activity, and assisting with security audits or incident response
Identify system reconfiguration needs and implement small-scale solutions or escalate when necessary
Recommend enhancements or fixes based on recurring user issues or system limitations

Who You Are:

You have 3+ years of experience in IT support, desktop support, or systems administration and a minimum of a High School diploma or equivalent
You have comprehensive working technical knowledge of current protocols, operating systems, and industry standards + you are skilled at providing excellent customer service
You have an extensive understanding of PC internal components and significant hands-on experience in hardware troubleshooting
You have hands-on experience working with Warehouse Management Systems (WMS) and you have a basic understanding of other fulfillment and financial systems
You are proficient in operating technical tools, components, and peripheral accessories
You are competent in reading and interpreting technical manuals, procedural documentation, and Original Equipment Manufacturer (OEM) guides
You can explain technical issues clearly to non-technical users and create easy-to-follow documentation
You’re organized, detail-oriented, and able to manage multiple tasks and tickets with a calm, proactive mindset.
You’re a problem-solver who can research and recommend solutions independently, but you also know when to escalate or collaborate
You’re self-motivated, eager to learn, and always looking for ways to improve systems, processes, or documentation.
You thrive in a collaborative environment, and your strong interpersonal and communication skills make you a trusted partner across teams

What You'll Get:

Competitive salary and a stake in the company
Sponsored 401k program with employer match up to 4%
Comprehensive health coverage including medical, dental and vision
Unlimited vacation policy that you're encouraged to use
Paid parental leave
1-week paw-ternity leave for new dog parents
Free Ollie subscription
Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.

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