{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Manager, Residential Field Service Operations","description":"About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You’ll help drive day-to-day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Team Leadership & Support (70%)
Lead and coach RFSMs to meet performance and quality targets
Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
Act as a primary escalation point for subcontractor and field issues
Ensure consistent execution of processes, workflows, and service standards
Lead onboarding and training efforts for new team members
Cross-Functional Alignment & Execution (30%)
Collaborate with internal teams to resolve service delays, escalations, or process gaps
Analyze service data to identify trends and recommend improvements
Support documentation and process updates for field operations
Ensure accurate tracking of service quality and subcontractor performance

Who You Are

A thoughtful leader who knows how to coach and motivate others
Confident in making team-level decisions and handling escalations
Organized and proactive in identifying areas for improvement
Comfortable navigating a fast-paced, remote-first work environment
Strong communicator who builds trust across teams

Experience You’ll Need

4+ years of experience in solar operations, field service management, or subcontractor oversight
2+ years of experience leading or coaching a distributed team
Solid understanding of residential solar systems and service workflows
Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Experience That’s a Plus

Experience in a startup or high-growth company environment
Familiarity with platforms like Salesforce, GSuite, Slack, or similar
State Electrical Contractor License Holder
NABCEP certification
Experience scaling field teams or managing national service operations

Logistics

We plan to have this role start in November
We are unable to provide sponsorship for this role, now or in the future

Work-Life & Culture

Most of our roles offer the opportunity to work remotely
If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out ourInstagram reels to see a few career journey examples
Internal candidates: Check out our advice onInternal Transfer: Job Application Process
Here are the roles in this career track:
Manager, Residential Field Service Operations
Senior Manager, Residential Field Service Operations
We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

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