{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Portfolio Operations Manager, Commercial","description":"About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.

We are headquartered in Seattle, WA

The Job

The Commercial Portfolio Operations Manager will monitor and manage assigned distributed generation solar assets, to ensure optimal performance for their client's solar photovoltaic (PV) asset portfolio, as well as energy storage projects. This role will report to the Manager of Commercial Operations, while also working closely with the entire Commercial Operations Team. The qualified candidate will work independently as the primary point of contact for their assigned clients, will be responsible for all activities from the initial client & asset onboarding, manage and deliver reporting obligations, provide technical support to clients and service technicians, and support sales and product development initiatives.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Manage client relationships and provide professional expertise around preventive and corrective maintenance to maximize production.
Oversee a portfolio of 100-150 MW of distributed solar assets, driving efficiency and maximizing output (post-installation and PTO).
Provide professional summary and deep explanation, as needed, of monthly asset performance
Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.
Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence.
Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
Create and manage tickets for planned and unplanned service activities.
Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.
Manage RMA processes and replacement of faulty components, including delivery and returns of equipment.
Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro.

Who You Are

Excellent written communication skills including professional email etiquette with an eye for relationship building
Exceptional verbal communication skills with previous experience in client success or customer service
Strong interpersonal, communication, and organizational skills
Professionally minded; focusing on quality and quantity of deliverables
Thrive in a fast-paced, growth-mode environment
Highly organized and capable of driving multiple projects simultaneously
Strong technical understanding of business operations
Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client.
A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry.
Strong attention to detail and accuracy
Enjoys change and can quickly adapt to the needs of the business and team
Ability to stay cool under pressure

Experience You’ll Need

1+ years of experience in Commercial operations and maintenance, asset management, field service management or account management.
2+ years of experience in the solar energy industry
3+ years of professional experience with proven professional acumen
Proven experience with client success and customer service
Experience with solar monitoring DAS platforms and alerts.
Experience reading and interpreting solar system design drawings.
Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.

Experience That's a Plus

3+ years of solar experience
2+ years of Commercial post installation experience

Work-life and Culture

Most of our roles offer the opportunity to work remotely
If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
Internal candidates: Check out our advice on Internal Transfer: Job Application Process
Here are the next roles in this career track:
Senior Portfolio Operations Manager or
Portfolio Operations Lead
We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

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