OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.

About the job:

The Loan Processor Supervisor, reporting to the Senior Manager, will provide leadership and guidance to Team Leaders and the Loan Processor team as customers are guided through the application process. As a supervisor, you will play an essential part in the execution of daily operations within the originations department as well as provide leadership to the team to meet and exceed key performance metrics and provide exceptional service to customers. The loan processing teams are remote, and creating a great work-from-home culture is critical to our teams’ success. This role is visible and cross-functional, requiring regular communication between all Operational Departments, Quality Assurance, Compliance, and others. This individual will be passionate about learning and mentoring others, team-oriented, have a ‘can-do’ attitude, and be comfortable working in a fast-paced environment. The Supervisor will oversee and coach Loan Processor productivity, especially as it pertains to their assigned team, and ensure adherence to compliance requirements and company procedures.

Application Deadline: Friday, September 12, 2025

What you get to do:

Lead and mentor a team of Loan Processors and Team Leads to meet department goals, fostering a collaborative and supportive environment.
Ensure agents adhere to all established company, state, and federal policies and procedures regarding loan originations, servicing, regulatory compliance, and quality, thereby safeguarding both the business and consumers.
Hire, train, and prepare employees to review loan applications in an effective and timely manner
Implement and oversee departmental changes to ensure our systems and processes are being utilized effectively
Answer employee questions regarding best practices when reviewing loan applications
Hold regular one-on-one meetings with employees to foster teamwork and strong performance
Identify operational issues and suggest possible solutions
Monitor and evaluate employee performance, provide learning and/or coaching opportunities, and take corrective action when necessary
Prepare reports and analyze data to monitor agent and departmental progress
Work with other supervisors and management team members to support employees and maximize customer satisfaction
Work with the Workforce Management team to ensure adherence to schedules and proper floor coverage
Foster an environment of collaboration and teamwork
Perform other related duties as assigned

What you will bring to the team:

Have at least 3+ years of experience in a customer service-related role with a minimum of 12 months of experience in managing contact center operations.
Knowledge of regulatory issues surrounding consumer lending products and guidelines
Experience in driving team goals and performance standards, with a track record of exceeding expectations
Proven experience in developing and implementing continuous improvement initiatives
Proven ability to effectively analyze data to manage standard work metrics, identify team opportunities, and present recommendations to the leadership team
Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment
Experience in Salesforce or a similar Customer Relationship Management (CRM) system
Strong decision-making skills and the ability to resolve problems
Excellent verbal and written communication skills required, with strong presentation skills
Effective management skills and the ability to inspire and guide a team to achieve goals.
Communicates consistently, with clarity and approachability.

Reports to: Senior Manager of Loan Processing

Job Level: Supervisor

Total Rewards and Benefits:

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote

Compensation Range:

$71,200 - $106,800USD

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.