Solution & Security Consultant

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products.

Our products span global patent databases, scientific journals, technical literature, and custom enterprise solutions. By combining cutting-edge AI, deep semantic search, advanced analytics, and workflow automation, our platform empowers R&D, innovation, and IP teams across industries like engineering, life sciences, technology, and finance.

With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Role Summary:

As a Solution & Security Consultant at Patsnap, you’ll be the bridge between our product and our buyers by building lightweight demos, presenting compelling stories that win trust, and translating security choices into plain language. If you love crafting decks, running live demos, and partnering with sales to close deals, this role is for you!

This is a fully remote position for a candidate in Charlotte, North Carolina. There will be opportunities to collaborate with colleagues in Charlotte from time to time in person.

What You'll be Doing:

Lead discovery calls to capture problems, users, data sources, and success criteria.
Build demos and proof-of-concepts (e.g., RAG, small agents, lightweight automations) and tailor them to the customer's workflow.
Lead crisp demos and executive-friendly walkthroughs; craft short narratives, handle Q&A, and land clear value.
Maintain client security & trust. Map data flows, access patterns, and retention; support customer security questionnaires and evidence gathering.
Partner with sales by working with Account Executives on win plans, next steps, and follow-ups; keep notes and dates tight.
Produce one-pagers, FAQs, and simple diagrams others can reuse.
Translate customer needs into tickets and coordinate with product/engineering.

About You: (We’re hiring for potential and learning velocity - no need to tick every box)

0-4 years of work experience. New grads are welcome.
Computer Science degree or equivalent is preferred.
Presentation confidence. You’re clear, concise, and engaging with slides and live demos.
AI curiosity. Comfortable discussing embeddings, prompting, and the idea behind RAG (or eager to learn fast).
Technical fundamentals. Familiar with HTTP/JSON APIs, Git basics, and reading logs; can write (or want to learn) small scripts in Python or JavaScript.
Security mindset. Understand security and architecture fundamentals and concepts
Strong writing. You can turn complexity into crisp docs.
Domain interest. Some understanding of IP/patents is a plus.

Nice to Haves:

Hands-on with LangChain/LlamaIndex, OpenAI or local LLMs, and a vector store (e.g., pgvector).
Cloud basics (AWS or similar).
Diagramming in Mermaid or draw.io
Familiarity with SOC 2 / ISO 27001 concepts or the shared responsibility model.
Patent/literature search exposure.
Customer-facing internships (support, tutoring, teaching assistant, sales/SE).

Benefits & Perks:

5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
Comprehensive benefits package for you and your dependents from day one
RRSP Contribution Matching
Access to mental health support
Maternity and paternity leave
2 company paid volunteering days
Life Assurance

Our Values:

Integrity: We hold each other accountable for our actions.
Leadership: We lead by example and inspire each other to reach for new heights.
Openness: We are open and honest and share our ideas with care and consideration.
Growth: We are lifelong learners who aspire to improve each day.
Innovation: We seek out new ways to solve problems.
Customer: Our customer is at the center of everything we do. Their success is our success.