About Paytient:
We’re on a mission to help people better access and afford care.

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.

What you’ll do

We are seeking a driven Product Manager to lead the vision, strategy, and execution for one of the product teams that drives our core, flagship product - the Health Payment Account (HPA). Paytient’s HPA provides users with a Paytient Visa card that they can swipe at the point of care for medical, dental, vision, pharmacy, behavioral‑health, and even veterinary expenses and they can split them into interest‑free (zero fee) installments. Our partners include Fortune‑500 employers, health plans and health systems, all united around one goal: remove cost as a barrier to care and help people live healthier, financially‑secure lives.

To succeed in this role, you’ll have a passion for improving the lives of members, the curiosity and drive to deeply understand a complex industry, and possess the ability to make difficult trade-offs to prioritize the most impactful opportunities, transforming complicated problems into easy-to-use solutions. If you’re looking to work on the most important product of a fast-paced, hyper growth company, this is an excellent opportunity. Previous experience in payments and/or healthcare is preferred, but not required. You can work from our Columbia, MO office, or anywhere within the United States.

Directly impact the health and success of the business and help our customers better access and afford care.
Own the end‑to‑end product lifecycle—from vision and strategy to requirements, launch, and iteration—for core payment flows (in‑app repayments, ACH/autopay, etc).
Understand Paytient's product suite, customer needs, market trends, and competitive landscape to define a winning product strategy that focuses on solving the highest impact areas for both our users and our business simultaneously.
Champion a human‑centric, design‑thinking approach that balances empathy with evidence.
Lead product discovery and user research, and translate insights into PRDs, user stories and acceptance criteria.
Iteratively improve the product, finding ways to deliver customer value as early as possible in the development process.
Define success for your team through north‑star and incremental KPIs (repayment success, NPS, loss rate, etc) that flow into clear objectives and key results that you present progress towards, continuously.
Maximize experimentation and product analytics to test hypotheses, gather data, and improve KPIs quickly.
Own the product roadmap, strategy, and trade‑offs for your squad and ensure continuous alignment with stakeholders and senior leaders across the company.
Partner with Risk, Compliance and Finance to ensure every release satisfies Reg Z/TILA, NACHA, KYC, AML and PCI requirements while delivering friction‑right user journeys.

What you’ll bring

4+ years of product management experience in the payments or fintech spaces
Bachelor's degree in engineering, computer science, or related field.
A proven track record of launching and scaling enterprise products with deep security, compliance, and regulated industry requirements.
Proven ability to develop and articulate a winning product strategy and vision, centered around a deep understanding of customer needs and industry best practices.
A problem-focused and user-centric mindset, championing the voice of the customer and the business simultaneously.
Strong analytical chops—SQL or equivalent, A/B testing—and crisp communication for both technical and executive audiences.
Exceptional communication and stakeholder management skills, including adapting communication style for various audiences and to influence up at the senior leader level.
Outcome-oriented thinking, the ability to drive consensus in ambiguous situations, to uncover constraints, and to work in a fast-paced environment.

Benefits We Offer:

Medical, dental and vision insurance
$4,300 annual HSA contribution
Paytient Health Payment Account (HPA)
Monthly lifestyle spending stipend
33 days of annual PTO
401k plan access with a 4% employer match
Up to 16 weeks of fully-paid parental leave
Stock options in Paytient
...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.