About this role

PetDesk is seeking a Senior Sales Operations Manager to own and drive the strategy, systems, and structure behind our high-growth Sales organization. This is a strategic, autonomous role for an experienced operator who can see the big picture, define what “great” looks like, and independently execute against it. You’ll be responsible for leading the design and implementation of scalable processes, insights, and infrastructure that optimize the full revenue engine — from lead generation through retention and expansion. You’ll be a thought partner to GTM leadership, and a system architect who turns strategy into execution.

Apply if you're excited to:

Own Sales Operations strategy end-to-end — define priorities, build a roadmap, and deliver measurable outcomes that align with company goals
Partner with Sales, Customer Success, and Marketing leadership to shape go-to-market design: segmentation, territories, quota setting, comp planning, and process optimization
Build and maintain trusted reporting infrastructure (e.g., dashboards, forecasts, pipeline analytics) to drive insight-based decision-making
Lead the evaluation, implementation, and ongoing optimization of tools like Salesforce, Gong, RingCentral, and others
Partner closely with Enablement to uncover insights from sales data and translate them into actionable strategies that drive rep success
Identify inefficiencies across the revenue lifecycle and implement cross-functional solutions to unlock scale
Develop frameworks for forecast accuracy, deal hygiene, and rep productivity; own the rhythm of business for sales performance review

What Success Looks Like

Revenue leaders have real-time visibility into performance and can act on insights confidently
Systems and processes support growth — not bottleneck it
Sales reps are more productive and better enabled to focus on high-impact work
GTM strategy is operationalized effectively, with clear measurement of results

About You

6–10 years of Sales or Revenue Operations experience in SaaS or tech-enabled services
Proven ability to operate independently, make strategic decisions, and see them through to execution
Deep Salesforce expertise — both as a systems thinker and as a practical admin/configurator (certification a plus)
Skilled at designing and interpreting dashboards, reports, and KPIs that drive business decisions
Strong cross-functional communicator and stakeholder manager — you build trust and influence across Sales, CS, and Marketing
Experience designing comp plans, renewal models, health scores, and other GTM levers
A bias for action, a love of efficiency, and a mindset of continuous improvement

Benefits & Perks

Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
Flexible Time Off & 12 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development