Product Solutions Engineer

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

Are you a creative problem solver with an entrepreneurial mindset and your finger on the pulse of the travel industry?

Plusgrade is searching for a Product Solutions Engineer to join our growing team to collaborate with Partners to understand their business needs, leverage Plusgrade’s portfolio of solutions to exceed expectations, and drive innovation. Our Product Solutions Engineer works at the intersection of product, engineering and partner success to help our Partners succeed in surpassing their revenue goals by utilizing Plusgrade products.

As a Product Solutions Engineer you will partner with different cross-functional teams and enable the full potential of Plusgrade products and functionality. You are an external face of the Product team and work closely with both internal and external stakeholders to drive an optimal performance of our partners while also influencing innovative potential future products and features.

WHAT YOU WILL BE DOING:

Work directly with our Partner to empower them to get the most out of Plusgrade products by understanding their business needs and goals and then developing and sharing best practices to increase ROI and expand product adoption.
Understand and leverage deep knowledge of Plusgrade product, technologies, and business to apply Plusgrade’s large portfolio of solutions to address Partner needs.
Identify Partner needs during discovery and support sessions, run workshops, and contribute to case studies that focus on how to utilize Plusgrade products to their fullest potential.
Lead training and Q&A sessions with Partners and key stakeholders to empower them to utilize Plusgrade products to the fullest.
Collaborate closely with Product to determine which Partner requests we should and shouldn’t support, and work with the Partner Success team to set expectations with Partners.
Serve as internal technical expert on Plusgrade’s standard products for our Partner Success and other internal teams.

YOU ARE SOMEONE WITH:

2 to 3 years of proven success in a solutions engineering role, especially in high-growth environments within categories like e-commerce, travel, and customer loyalty
Ideally the candidate will have experience working in the travel industry and will have worked directly with airlines, cruise, or rail.
Strong entrepreneurial attitude to help innovate and execute product initiatives which in turn will create amazing traveler experiences across the Customer journey.
Able to work with limited supervision and be accountable for actions and decisions and show proven ability to influence cross-functional teams without formal authority.
Ability to communicate (both written and verbal) effectively with external stakeholders ranging in functional expertise from engineering and product to business as well as with seniority levels up to executive management.
Ability to travel internationally to meet with Partners in their regions (up to 50% of the time)
Bachelor's degree in, Product Management, Engineering, Business, Computer Science, Information Technology, or related field.

WHAT YOU’LL LOVE ABOUT US:

🏦RRSP/401(k) Matching
🏥Comprehensive health plans
📅Flexible Paid Time Off
✈️Annual upgrade credit
🏋️‍♀️Annual physical wellness credit
🧘Annual mental wellness credit
📍Flexibility to work remotely
🍼 Parental Leave Top Up
🌍 Adventure Pass

OUR PROCESS

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:

Recruiter Phone Interview
Hiring Manager Interview
Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.