Job Summary

Provides customer service and resolves issues by offering solutions, explanations, and options. Sells additional products and services. Gets our clients to the finish line in 6 weeks and create 100% raving fans. This position is a Part-Time to Full-Time position that will require 20 to 40 hours per week. This is a remote position. Hours will typically be between 10 am and 6 pm EST, however, evening, weekend, and in-person events or appointments may be required and therefore schedule flexibility is required.

Mission

Since the most effective way to keep customers is to make them as successful as possible in using a product or service, every organization needs a Customer Success Specialist. A Customer Success Specialist follows customers through the sales process, down to the support phase. Rather than functioning as a customer support agent, Customer Success Specialists form a direct/interpersonal relationship with customers and provide them with timely valuable propositions. This allows the customers to grow and achieve goals while simultaneously strengthening their relationship with the business. Customer Success Specialists serve as mentors for clients. They explain the sales process and ensure everything runs seamlessly before/after purchase. If customers have a question, they can directly inquire from the Customer Success Specialist and work with them to resolve pressing issues. The Customer Success Specialist position is a Sales and Service position

Responsibilities:

Monitor and Supervise Call Center Representatives
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Upsell QT Clients with relevant services needed
Process Payments from new and existing clients
Obtain referrals from existing clients
Create Raving Fans through Customer Experience and Service

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills