The Director of Business Development is responsible for driving new customers and business growth for Serán’s customer accounts. This position will develop business relationships with respective client organizations and serve as lead point of contact for all client matters. The successful candidate will have a fundamental understanding of drug development and drug product technologies and services. The role requires building relationships with clients and ability to anticipate client needs, align solutions with needs for current and future proposals/business development, ensure deadlines are met for active on-going projects and proposals, and help customers realize success relative to collaborations with Serán both current and in the future.

This role will join a highly skilled Business Development team that is strategically located throughout North America. The chosen candidate will focus on new client relationships within regions with growth opportunity to enhance customer service support while strengthening existing business relationships. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to Bend, Oregon as needed.

Duties and Responsibilities

Generate new leads and opportunities leveraging Serán’s and the incumbents network
Build solid, trusting, and measurable relationships with clients and companies while developing a complete understanding of client needs
Participate in client visits, regional and national trade shows, and conferences as required
Manage both Serán’s existing pipeline and new business opportunities
Manage communications between customer and internal teams and assist with management of team activities assigned to each of your customers
Work with various internal stakeholders (e.g., Executive, Tech Ops, Project Mgmt, etc.) to build client relationships and improve customer results
Contribute to the development of proposals and presentations for new business development materials
Adeptly present Serán’s capabilities and value proposition to new clients
Negotiate agreements as part of a team with BD, corporate, and legal leadership, including CDAs, MSAs, and commercial supply agreements
Resolve client issues, complaints and anticipate key account improvements by way of project management guidance and outreach
Identify market trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
Participate in site management team and planning meetings, including setting objectives and strategies as well as take accountability for implementation and results
Support the broader BD team in developing new service offerings and analyzing market trends
Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
Responsibilities may increase in scope to align with company initiatives
Additional related duties as assigned

Required Skills and Abilities

Excellent verbal and written communication skills
Excellent interpersonal, business, and customer service skills
Excellent organizational skills and attention to detail
Excellent negotiation skills, with ability follow-through on customer contracts/management
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with CRM, Office and other related software

Education and Experience

Minimum requirement of a Bachelor’s degree in a related scientific discipline, business, or marketing
5-10+ years pharmaceutical drug product development experience with preference is given to candidates that have at least 2 years working in a client-facing capacity
Track record of technical leadership, including technical conference and client presentations
Experience in a Sales/Business Development role is preferred, but not required
Candidates with a technical background and a desire to move into commercial role are encouraged to apply

Travel Requirements

Approximately 25% travel required, and at times > 50% may be required
Travel will be domestic, with potential for international travel

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift to 15 pounds at a time.

Compensation correlates to skills and experience presented by selected candidate. Visit https://www.seranbio.com/careers to learn more about company culture and the community of Bend, Oregon.

Benefits Summary:

Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees’ wellbeing, along with access to pet insurance.

The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701