At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

Named one of Fast Company’s Most Innovative Companies of 2024
Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
Selected as the Best Overall Restaurant POS by NerdWallet
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That’s where you come in.

The Risk & Chargeback Analyst 1 is responsible for monitoring the processing activity of our portfolio, and investigating unusual or suspicious activity. Additionally, the analyst will review and respond to Chargeback disputes. The ideal candidate will have experience in reviewing and researching fraud alerts to prevent and detect unusual activity. In addition, the candidate will have experience in the research and analysis of supporting documentation. Strong time management skills, decision-making, and the ability to effectively prioritize tasks is critical for this role.

On a daily basis, you will:

Review and analyze daily, weekly, and monthly merchant activity for increased credit risk and fraud threats.
Proactively monitor all merchant activities for compliance with applicable laws, rules, regulations and policies.
Investigate abnormal merchant activity and recommend appropriate actions.
Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.
Document within the appropriate systems detailed notes including daily activity, phone calls and verification notes.
Review dispute documentation, educate merchants on best practices, and make recommendations on dispute actions.
Communicate risk decisions effectively in both verbal and written communication to merchants, agent offices and management.
Work closely with other teams within the organization to recommend and implement fraud prevention and detection measures.
Perform other duties and projects as assigned.

What skill are we searching for?

1-3 years relevant work experience in the merchant processing industry.
Willing to come into our Kraków office 3 times per week.
Bachelor’s degree or equivalent work experience.
Experience with various risk monitoring systems a plus.
Familiar with card brand rules and best practices.
Excellent research skills.
Proven ability in providing excellent customer service.
Strong decision-making skills.
Detail oriented and strong prioritization skills.
Time Management.
Strong computer skills and ability to adapt to new systems quickly and efficiently.

Here’s a bit about what we have to offer:

Competitive pay: 8 000 - 11 000 PLN gross on CoE.
Fully paid private healthcare in LuxMed.
Access to the Worksmile platform with a monthly top-up.
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
New, modern, bright and comfortable office space in the city centre.
A lot of free parking spots around the office.
Access to the company’s library.
Great working atmosphere.
Chill out room with a PlayStation, table tennis, and mini gym.
Free snacks and beverages in a kitchen.
Company parties and social activities.
Employee referral program.
Relocation Package within Poland.

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
https://pl.spoton.com/privacy-and-cookies-policy.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.