System1 is looking for a Help Desk Technician to focus primarily on providing strong in person help desk support, maintaining current infrastructure needs and assisting in creating scalable IT solutions in our Los Angeles office. This person will be the first point of contact and problem resolution resource for all internal users in relation to hardware, software, account and application issues. They will communicate regularly with internal stakeholders at System1 and will interact frequently with other S1 team members.

This position is an onsite role requiring you to work in the Headquarters located at 4235 Redwood Ave. Los Angeles, CA 90066

The Role You Will Have:

Ensure prompt resolution of user requests, incidents and interactions
Serve as initial point for all requests and incidents and escalate as needed
Provide remote and/or in person assistance in hybrid work environment
Review ticket trends and assist in finding solutions to automate or improve upon SLA commitments
Provide assistance concerning the use of computer hardware and software, including printing, installation, repairs, e-mail and operating systems
Provide assistance with creating and administrating accounts in SaaS infrastructure
Perform network troubleshooting to isolate and diagnose common network problems
Maintain communication with internal team during the problem resolution process
Assist in keeping track of inventory and making sure all assets and licenses are accounted for
Responsible for documenting the case notes and technical documentation for future reference
Troubleshooting problems related to LAN and WAN

You'll love this job if you're:

A confident, dynamic team player. You’ll build strong relationships throughout the organization. You are the face of the Help Desk team.
Effective at working on multiple projects simultaneously in a fast-paced environment, and able to effectively keep stakeholders up-to-date.
A self-starter who can work both independently and efficiently.
Driven by problem solving and troubleshooting.
Flexible. You can change direction quickly and easily adapt to curveballs.

What You Will Bring:

1-3 years in a corporate IT Helpdesk role
Provide in office support Monday - Friday, 9am - 5pm
Experience or some knowledge with Mac and Windows management in an enterprise environment using Okta, Google Workspace, Slack, Atlassian Suite( JIRA Software, Confluence), MDM (N-Able, Addigy), AWS (Amazon Web Services) or equivalent tools.
Experience using remote support tools: ConnectWise or equivalent tools
Experience or some knowledge with AV solutions and integrations: Google Meet, Zoom Rooms or equivalent tools
Experience or some knowledge with hybrid environments (Cloud, On-Premise, SaaS)
Experience or some knowledge with processes including ITIL, Documentation, Change Management and Ticket Management
Experience or some knowledge with relevant IT technology: VPN, DNS, DHCP
Ability to be both highly organized with attention to detail but also able to think big picture strategy
Natural tendency to focus on scalable long-term solutions
Ability to be available during off business hours (within reason)

What We Have To Offer

Competitive salary + bonus + equity
Generous PTO + 11 company holidays
Open sick time
100% covered Medical, Dental, Vision for employees
401k with match
Health & Dependent Care Flex Spending Account
Paid professional development
Leadership & growth opportunities
Virtual company and team building events