We are seeking a motivated and results-driven Remote Account Manager to oversee and nurture relationships with our clients. In this role, you will serve as the primary point of contact for your assigned accounts, ensuring customer satisfaction, retention, and growth. You will work cross-functionally with internal teams to deliver tailored solutions that align with client needs and business goals.

Key Responsibilities:

Manage and grow a portfolio of assigned client accounts across various industries.
Build strong, long-lasting relationships with clients through regular communication and value-driven engagement.
Understand client business goals and challenges, and provide strategic recommendations to help achieve their objectives.
Identify upselling and cross-selling opportunities and collaborate with the sales team to close new business.
Monitor account performance and usage metrics; deliver regular reports and presentations to clients.
Act as a liaison between the client and internal teams (e.g., customer support, product development, marketing).
Resolve client issues efficiently and proactively to maintain high customer satisfaction.
Maintain accurate records of account activity, communication, and progress in the CRM system.
Stay up to date on industry trends, company products, and services.

Qualifications:

Proven experience as an Account Manager, Customer Success Manager, or similar role, preferably in a remote setting.
Strong communication, negotiation, and interpersonal skills.
Ability to manage multiple client accounts simultaneously with a high level of attention to detail.
Tech-savvy and comfortable using CRM systems (e.g., Salesforce, HubSpot) and collaboration tools (e.g., Slack, Zoom, Asana).