About The Role…

The Product Owner (PO) delivers value to the market through solution creation. The PO must have a deep understanding of the product from both the business and technical perspectives and the skills required to work directly with customers, embedding themselves in their teams, to understand and solve problems using the Palantir Workshop Application. The PO has a deep motivation to work on meaningful, real world, high-impact customer problems! Will work side-by-side with hospital leaders, clinicians, and operational teams to design and deliver technical solutions that improve patient care, optimize workflows, and drive data-informed decision-making.

As a PO, you will be embedded in the field (travel will be 30-50% at minimum) – inside health systems, provider organizations, and operational war rooms. Travel to the TeleTracking HQ located in Pittsburgh, PA. Leverage gained “no code/low code” engineering expertise and analytical mindset to turn complex clinical and operational data into insights and tools that directly impact patient outcomes and care efficiency.

What You’ll Do…

Collaborate with staff from client sites (clinicians, administrators, and IT teams) to understand operational pain points in operational areas like transfer coordination, patient throughput, situational awareness, etc. Works directly with users, stakeholders, and domain experts to understand customer and market problems.

Designs solutions using the Palantir Workshop application to show current and prospective customers how we can solve their problems using technology. Involves gathering real-time feedback to refine and iterate these solution prototypes rapidly as needed. The PO bridges the gap between Palantir’s Foundry platform and the customer’s use case.

Acts as a technical translator and strategic bridge between the business problem and the platform capabilities. Within their product domain, the Product Owner’s responsibilities include delivery of high-quality epics and user stories, backlog prioritization and grooming, and sprint management for efficient and informed code delivery. This role owns the epic and user story backlog and is accountable for breaking down epics into user stories that are consumable and testable by a scrum team. They accept user stories as done at the end of the sprint and ultimately drive to code readiness for product release. They lead sprint activities such as the retrospective, demo, and planning sessions with Engineering team.

This role serves as a trusted, collaborative partner with Engineering and translates both internal and external needs. In collaboration with Product Management and Product Design, this role leverages 3rd party market research and solicits voice of customer input and user feedback to validate requirements, stories, and designs. Connects business requirements and design criteria to technical requirements and ultimately breaks the work down into development increments that Engineering can deliver code against.

This person may also serve as a functional expert, making suggestions around best practices and tool sets, collaborating with Product and Engineering leaders to ensure processes and methodologies across the functions are cohesive and effective.

What We Look For…

3+ years prior working experience as Product Owner, Business Analyst, Product Manager, or Software Developer. 
2+ years working in an Agile, Scaled Agile, Scrum environment or equivalent (e.g., user story writing, grooming backlogs, participating in Scrums, etc.)
2+ years working in healthcare environment, including software solution delivery, implementation or maintenance.
2+ years working with Agile process management tools, including Jira and Confluence.
2+ years of working experience with Microsoft Office tools (MS Visio, MS Word, MS PowerPoint, etc.)

  Skills

Clear, concise and candid communication skills
Problem Solving & System Thinking
Natural ability to break down complex, high-stakes problems.
Ability to work in an unstructured environment with sometimes incomplete information.
Technical Proficiency
Ability to Master Palantir’s Low Code Workshop application.
Rapid Prototyping.
Clear, concise and candid communication skills.
Skilled at listening to non-technical stakeholders and translating needs into software.
Empathy and patience when working with caregivers on the front lines who deal directly with patient care.
Ability to influence and teach in high-pressure environments.
Collaborative approach with ability to manage delivery and requirements across teams
Action-oriented leader with a “can do” attitude. High degree of autonomy and ownership and can work in a rapidly changing, high stakes environment.
Collaborative approach with ability to manage delivery and requirements across teams.
Technical and business aptitude enabling navigation across audiences.

Education:

Bachelors - Information Systems, Communication, Business Administration, or related field (Required)
Masters - Information Systems, Communication, Business Administration, or related field (Preferred)

About Us…

TeleTracking is the world’s leading integrated healthcare Operations Platform that is Expanding the Capacity to Care by combining comprehensive technology solutions with clinical operations expertise to improve access to care, delivery, and transitions of care. We work with more than 900 hospitals globally, including the 3 largest health systems in the United States, providing workflow automation and ai-based decision support that creates optimized patient flow, improved capacity management, reduced wait times, and increased growth without compromised quality of care. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. We believe that diversity, equity, and inclusion in our workforce keeps us competitive and provides opportunities for everyone.

Benefits

Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one!
Life and AD&D
Flexible Spending Accounts: Medical, Dependent Care, and Transportation
401 (k) Retirement Savings
Tuition Reimbursement
Military Paid Leave (up to 6 months of base salary while on military leave)
Paid Time Off
Paid parental leave

Disclaimer:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.