Who are we?

Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization, over rote discounts. Thanx’s proprietary credit card tokenization technology, deep POS integrations, and loyalty-integrated ordering experiences dramatically increase the volume and accuracy of purchase data, which sits at the core of our CRM suite of tools, and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food service.

Thanx has secured investments from prominent venture and growth equity luminaries, having raised over $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. At the core of our success is a culture that has attracted some of the best talent from across the country. We are proud of our incredibly strong employee tenure, a track record of internal promotions, and our impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Find A Way, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.

Your Next Role

The restaurant industry is evolving rapidly, and technology is at the center of that transformation. Thanx is helping leading brands rethink loyalty—not as a program, but as a driver of profitable growth. With successful IPOs from platforms like DoorDash, Toast, and Olo, the market is primed for innovation, and Thanx is positioned to lead.

As a Product Marketing Manager, your focus will be helping our customers get the most out of the Thanx platform. You’ll partner closely with Sales, Product, and Customer Success to accelerate adoption, showcase real business impact, and empower restaurants to grow same-store sales through smarter, more data-driven marketing. You’ll also play a key role in capturing and amplifying these success stories—turning individual wins into scalable insights that educate the broader market on how to drive loyalty as a business outcome, not just a tactic.

This is a rare opportunity to shape both customer success and industry perception at a high-growth, product-led company. You’ll have strategic influence, direct visibility into results, and the chance to help restaurant marketers nationwide rethink how they drive growth.

We’re hiring for 100% remote roles at all levels; this position can be based anywhere in the U.S. or Canada.

What You'll Do

Market Intelligence & Strategy

Conduct market and competitive analysis
Lead win/loss and churn analysis to identify growth opportunities
Monitor industry trends and translate insights into actionable strategies

Product Launch & Enablement

Own end-to-end product launch execution and marketing plans
Create sales enablement materials, including scripts, training, and demo environments
Develop compelling collateral that communicates platform value to customers and prospects

Content & Communication

Produce diverse marketing materials: product guides, videos, presentations, help articles, and case studies
Write release notes, product newsletters, and customer enablement content
Serve as the go-to product expert for internal teams and external stakeholders

Impact Measurement

Drive measurable improvements in win rates, product adoption, customer renewals, NPS scores, and revenue growth.

What You Bring

Experience

3-5 years in marketing or consulting at a startup or growth-stage tech company
2-3 years of SaaS B2B product marketing experience with proven career advancement
Track record of success in fast-paced, ambiguous environments (companies under $50M ARR)

Skills & Expertise

Strong project management and analytical capabilities
Excellent written and verbal communication skills
Experience with marketing technology (MarTech) platforms
Ability to influence cross-functionally without direct authority

Bonus Points

Experience selling to executives and marketing leaders
Restaurant industry background
Passion for operations and AI-driven marketing automation
Scientific approach to problem-solving and continuous learning

Why You'll Love This Role

High Impact: Your work directly influences company growth and customer success
Strategic Influence: Shape product positioning and go-to-market strategy
Cross-Functional Collaboration: Work closely with product, sales, and customer success teams
Growth Opportunity: Rare chance to learn across the entire product marketing stack, building and scaling the product marketing function
Industry Innovation: Help transform a multi-trillion-dollar offline commerce market

Ready to Make an Impact?

If you're a strategic thinker who thrives on execution, loves solving complex problems, and wants to help reshape how offline businesses engage with customers, we want to hear from you.

Location: Remote-friendly
Employment Type: Full-time
Level: Manager/Senior Manager

Compensation Range: $110,000 - $170,000

Final compensation will be determined fairly based on the candidate’s geographic location (U.S. or Canada), relevant experience, and the scope of responsibilities.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.