{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Program Manager / Senior Program Manager, Trust and Safety","description":"Join the VRChat Team!

VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital, and HTC.

We have a great team which includes people from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.

Come and join the mission!

Job Overview

VRChat is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to keep our users safe from online abuses. You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure.

Duties & Responsibilities

Develop a deep understanding of VRChat’s community support architecture, product surfaces, and policy framework to inform strategic decisions
Inform and implement strategies for managing and mitigating trust and safety risks
Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables
Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution
Work with cross-functional partners to assess support requirements for new product launches
Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
Lead global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams
Identify actionable insights, suggest recommendations and influence team strategy through effective communication
Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrity
Identify opportunities to continuously improve our Trust and Safety program vision

Experience, Skills & Qualifications

BA/BS, with evidence of technical experience or equivalent relevant experience
3-5 years of experience in program or project management, analytics, product, consulting, or equivalent team
2+ years of experience initiating and driving projects to completion with minimal guidance
Experience using data and metrics to drive improvements
Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences.
Excellent problem-solving ability in high-pressure situations.

Bonus Points

Experience in Trust and Safety and/or Compliance
Experience at a start-up or technology company
Experience working at a VR or metaverse-related company
Experience working on a “live” app, shipping frequent updates and responding to user feedback

Benefits

Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Paid parental leave

VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!

All job offers are subject to satisfactory referencing and background checks.

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