{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Junior Technical Support Specialist EMEA","description":"

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

Role

Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise
Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues
Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in EMEA to troubleshoot technical challenges and optimize product performance
Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations
Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes
Create and maintain technical documentation for external and internal stakeholders through the Knowledge Base to enhance product adoption, support efficiency, and knowledge sharing
Handle logistics process for key partners in the EMEA region

Requirements

Bachelor’s degree or equivalent in a technical field (Science, Technology, Engineering, or Mathematics). At least 1 year of experience in technical support or sales of a technical product
Proficiency with modern CRM/ticketing systems such as Zendesk or HubSpot
Strong organizational and communication skills, with the ability to collaborate across teams
Willingness to travel to the company headquarters in Zurich, Switzerland, and within the EMEA region
Business-level fluency in English
Residence in GMT +1 / +2 / time zones is mandatory, with the required work permit.

Plus

Experience in a startup environment, demonstrating adaptability and problem-solving in fast-growing companies
Fluency in a second language relevant to the EMEA region, such as German, Italian, or French
Technical proficiency in photogrammetry, LiDAR, or GIS software, with hands-on experience in tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LIDAR360, QGIS, or ArcGIS
Experience in training, public speaking, or technical presentations, with the ability to effectively communicate complex concepts to diverse audiences, including customers, partners, and internal teams
International work experience and proficiency in collaborating with distributed or remote teams.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

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