About Zippi

Zippi is on a mission to empower Brazil’s 22 million micro and small businesses (MSBs) with financial solutions that truly fit their needs.

We pioneered the use of PIX as a credit platform, enabling MSBs to access working capital instantly. With a single tap, our customers can pay business expenses while enjoying up to 10 days to repay, ensuring consistent cash flow for their operations.

Since launching three years ago, we’ve achieved profitability and experienced exponential growth. To date, we’ve extended over R$3.2 billion (US$640 million) in credit to micro and small businesses across Brazil. We’re rapidly scaling to become the leading working capital solution in Brazil’s R$1.6 trillion (US$320 billion) MSB economy. Much like how credit cards transformed consumer spending, Zippi is redefining how small businesses manage cash flow — instantly accessible, seamlessly integrated, and built for real-world needs.

Our success is fueled by a highly automated, data-driven approach. We’ve built an advanced technological infrastructure that processes vast amounts of payments and credit data, allowing us to underwrite, disburse, and collect at scale while maintaining strong unit economics. We manage the entire credit cycle in-house, leveraging cutting-edge data science to make real-time decisions with precision.

Backed by top-tier investors like Y Combinator and Tiger Global, we are assembling a world-class tech team to build a future where every small business in Brazil can thrive. If you’re looking for an opportunity to make a real impact in a cause that’s worth fighting for — at one of the fastest-growing startups in emerging markets, tackling a multibillion-dollar opportunity — Zippi is the place to be for the ambitious.

About the Operations Team

At Zippi, Operations is a core function responsible for the reliable delivery of our product and the day-to-day stability of the business. It’s structured around three key pillars: Business Operations, Customer Support, and Fraud Prevention. Business Operations monitors critical processes and responds quickly to disruptions, while Customer Support delivers fast, high-quality assistance to clients. Fraud Prevention safeguards our platform by detecting and mitigating risks in real time. Together, these pillars create a feedback loop that turns every challenge into an opportunity to serve our customers better.

We’re building an AI-native Operations stack — one where intelligent systems are not a layer on top, but the operating system itself. We partner cross-functionally with Engineering, Credit, Data Science, Growth, and Product to move fast and compound impact — and this role sits at the center of that transformation. You’ll design workflows that self-monitor, build systems that learn and improve, and replace manual effort with automation wherever possible. If you’re excited to architect a next-generation ops engine — with AI at the core — and help set the standard for how modern fintech operates, this is your role.

What You’ll Do

Design an automated observability stack – Design and implement intelligent systems that monitor operations proactively, surface anomalies early, and automatically triage issues. Your work will give Zippi real-time awareness and the ability to respond instantly at scale. When something’s off, you’re the first to know and the one leading the charge to understand and solve it.
Build an AI-native CX Platform – Partner with Engineering and Product to evolve Customer Support into a fully tech-powered function. You’ll design automation-first solutions, integrate LLMs where useful, and ensure customers get instant, high-quality help — with minimal manual effort. Your goal is to turn support into a scalable engine that delights customers without scaling headcount.
Automate fraud prevention at scale – Own the workflows behind fraud detection and response. You’ll design and implement tools that flag suspicious behavior in real time, route edge cases intelligently, and ensure high accuracy with minimal human involvement. Your mission is to build a scalable fraud ops engine that’s always on, always learning, and deeply trusted.
Act as a culture conduit – Model technological, customer obsession, and long-term thinking. Connect dots, shape strategy, and raise the quality bar across Zippi. You’ll bring clarity through structure, elevate others by example, and champion long-term thinking in a fast-paced environment.

What We’re Looking For

Systematic and process-oriented – You think in terms of systems and flows, not just one-off fixes. You design processes that are clear, scalable, and resilient — and you obsessively refine them based on results. You’re the kind of person who documents what works, builds feedback loops, and helps the entire team operate with more clarity, consistency, and speed.
Tech-savvy and automation-first – You’re fluent in tools and tech. You love building internal workflows, automating tasks, and experimenting with AI to gain operational leverage. You’re comfortable experimenting with new tools, integrating systems, and using technology to multiply your impact — aiming for human intervention only when absolutely necessary.
Comfortable operating in data-rich environments – You know how to navigate complexity, extract signal from noise, and use data to inform decisions. You’re fluent in metrics, dashboards, and root-cause analysis — and you design systems that are measurable by default.
High agency - You move fast, take ownership, and don’t wait for direction. You thrive in ambiguity and operate with a strong bias for action and accountability. You take full ownership of problems, act proactively, and don’t wait to be told what to do. When faced with ambiguity, you find ways to move forward with resourcefulness and a deep sense of responsibility for outcomes.
Structured thinker – You’re clear, analytical, and communicate ideas in a way that brings clarity to others.
Builder of teams and systems – You’ve elevated those around you by coaching directly, scaling yourself through process, and helping instill a culture of ownership, urgency, and high standards.

Why You Should Join Us

A cause worth fighting for – Our mission is to help micro and small businesses thrive. Your work will directly impact 22 million Brazilian entrepreneurs, unlocking financial access in a massive, underserved market.
Non-hierarchical, high-caliber team – You’ll be part of a tight-knit, collaborative team, working alongside world-class fintech founders and operators. Expect significant ownership in your work and the autonomy to drive meaningful impact.
Steep career curve – We’re scaling quickly and profitably, and this role will put you in high-impact projects where you’ll gain invaluable experience and seniority in decision-making, strategy, and execution — faster than in most other roles.
Own and build from day one – As an early team member, you’ll help build the Ops function in a well-funded and profitable Y Combinator-backed startup. This is a once-in-a-lifetime opportunity to join our rocketship and help build the company from the ground up!
Top-tier compensation – We offer highly competitive pay, including participation in our stock options program from day one. You’ll also get a comprehensive benefits package, including healthcare coverage, a dedicated learning budget, meal allowances, wellness apps, and more.